Customer Experience Manager

Product Management

Ewing, New Jersey

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Description

GS1 US is dedicated to delivering exceptional customer and user experiences through innovative solutions and data-driven insights. We are looking for a skilled Customer Experience Manager to join our team and help us transform data into actionable insights that enhance our customer interactions. The Customer Experience Manager will be responsible for harmonizing and interpreting customer data from various sources to identify patterns, trends, and correlations, providing actionable insights to inform business decisions regarding product development and customer experience improvements, and uncovering customer preferences, behaviors, and market trends to drive strategic growth within the organization.

Key Responsibilities:

Collect, analyze, and interpret customer data from various sources to identify trends, patterns, and insights that can improve the user experience.

Develop and maintain dashboards and reports that provide visibility into key user experience metrics and performance indicators.

Utilize predictive analytics to forecast customer needs and behaviors, size opportunities, and help the company proactively address potential issues and opportunities.

Gather and document customer and user requirements in collaboration with marketing interviews, surveys, and usability studies. Identify opportunities to leverage and combine insights across different platforms and channels.

In collaboration with product marketing and customer research, synthesize research findings into personas, journey maps, and workflows to inform product design and development.

Work closely with business/customer teams, product managers, product marketing, UX/UI designers, and technology to translate research insights into actionable recommendations focused on a frictionless customer experience.

Facilitate communication between cross-functional teams to ensure successful project delivery.

Qualifications:

Bachelor's degree in Business, Data Science, Marketing or a related field. Equivalent experience considered.

Proven experience as a Business Analyst, preferably with a focus on customer and user experience.

Strong analytical and problem-solving skills.

Excellent communication and storytelling skills-able to translate complex research findings into clear, actionable insights.

Proficiency in BI tools such as Power BI or similar.

Ability to work independently, prioritize projects, and manage multiple initiatives simultaneously.

Preferred Qualifications

Experience in B2B SaaS, APIs, or enterprise software.

Familiarity with GS1 Standards, supply chain technology, or digital commerce solutions is a plus.

Knowledge of data visualization and statistical analysis for user research.

Why Join GS1 US?

Work on mission-driven products that impact global industries.

A collaborative and innovative environment that values user-centered design.

Competitive salary, benefits, and professional development opportunities.

A culture that encourages continuous learning and career growth.

Ready to be part of a team that believes the identification of everything makes anything possible? Apply today - we can't wait to hear your story.

GS1 US is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.

GS1 US is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at GS1 US via-email, internet or directly without a valid written search agreement will be deemed the sole property of GS1 US, and no fee will be paid in the event a candidate is hired by GS1 US.

GS1 US

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Customer Experience Manager