Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This role is part of the AAdvantage Travel Rewards team within the broader AAdvantage organization.
The Analyst, AAdvantage Vacations Support is responsible for managing a variety of projects that directly impact the Travel Rewards organization, while also providing operational support and day-to-day management across several AAdvantage programs, including AA Vacations, AAdvantage, Travel Experiences, and Agency and Corporate programs.
In this role, you will support both upcoming and evolving strategic initiatives across the Travel Rewards organization, focusing on implementation, business readiness, ongoing management, and long-term maintenance.
You will also collaborate closely with Design and Delivery teams within AAdvantage Travel Rewards, as well as cross-functional partners such as Strategic Partnerships, IT, and Accounting/Accounts Payable.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Auditing and managing relationships with vendors with focus on speed to market and accuracy
Assists in implementation and management of strategic partnerships
Supports AA Vacations Sales promotions
Assist in Fraud prevention and engages in reactive measures
Communicates with both internal and external stakeholders
Creates reporting and analysis of program performance as needed, maintains reports
Performs vendor mapping activities, looks for opportunities to improve and streamline existing process
Manage project plans, ensuring all initiatives are executed within established timeframes
Makes recommendations for process improvements and efficiency, works with key stakeholders on resolution
Conducts training and documentation of processes
Troubleshoots AAV system functionality, handles daily communication with Reservation counterparts to spot trends and optimize platform stability
Serves as a liaison between IT teams, Accounts Payables and AA Vacations Sales Team
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelor's degree or equivalent experience/training
2-3 years of related experience
Preferred Qualifications- Education & Prior Job Experience
Airline/travel agency experience
Knowledge of AAdvantage loyalty program
Knowledge of airline ticketing policies/procedures, tariffs/taxes
Familiarization with Customer Program data
Experience in product management and/or strategy/development experience, data analysis
Skills, Licenses & Certifications
Proficient with Microsoft Word, PowerPoint, and Outlook
Ability to be flexible in rapidly changing conditions and priorities
Initiative, collaboration and creative problem solving
Knowledge of general accounting principles/procedures
Knowledge of auditing procedures
Ability to analyze and interpret data
Ability to effectively interact with all levels of employees and professionally represent the team
Excellent organizational skills and time management skills
Ability to effectively handle multiple projects with minimal supervision
Knowledge of Excel and Tableau
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
