Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
Be at the center of delivering innovative products, ensuring quality, and aligning strategic initiatives that shape the experience of millions of loyal customers. Collaborate with cross-functional stakeholders across Product, Technology, Marketing, and Customer Experience, gaining exposure to strategic initiatives and building a strong foundation for career growth in product delivery and program management.
This role is a part of the AAdvantage Products & Delivery team within the AAdvantage group
What you'll do
This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Delivery & Execution Support
Assist in coordinating cross-functional efforts across Business and IT to ensure timely and aligned delivery of strategic initiatives.
Support roadmap planning, milestone tracking, and performance reporting to drive transparency and accountability.
Analyze data to identify delivery risks, resource constraints, and prioritization opportunities.
Product & Platform Enablement
Contribute to the development and delivery of AAdvantage® and Cross-Sell products, ensuring alignment with program strategy and member value.
Support backlog management, feature prioritization, and user story development to drive agile product delivery.
Collaborate with internal and external partners to ensure scalable, secure, and seamless integrations.
Quality Assurance & Continuous Improvement
Develop and execute test plans, cases, and protocols to ensure product quality and compliance with standards.
Analyze customer feedback and support data to identify trends and recommend improvements.
Document and report quality issues, assist in root cause analysis, and support resolution efforts with engineering and product teams.
Stakeholder Engagement
Partner with teams across Loyalty, IT, Marketing, Finance, and Customer Experience to align on delivery goals and resolve issues.
Support executive-level reporting and communication to ensure visibility into progress and outcomes.
All you'll need for success
Minimum Qualifications - Education & Prior Job Experience
Bachelor's Degree or equivalent training/experience
3 years related work experience
Knowledge of AAdvantage loyalty products and propositions as well as consumer behavior
Preferred Qualifications - Education & Prior Job Experience
Master of Business Administration
Previous project management, product management, or quality assurance experience
Skills, Licenses, and Certifications
Strong analytical and problem-solving skills with experience in data interpretation and reporting.
Familiarity with agile methodologies, backlog management, and product delivery processes.
Understanding of quality assurance practices and tools for testing and defect tracking.
Excellent communication and collaboration skills across technical and business teams.
Exceptional business acumen with a customer-focused mindset.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Strong focus on accuracy and thoroughness in analysis, documentation, and quality assurance activities.
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
