Bully Pulpit International is an outcomes agency made up of strategists, data scientists, and artists. We come from politics, brands, and government and we communicate without barriers and measure what matters. We have more than 350 team members in six countries and thirteen offices - Berlin, Brussels, Chicago, D.C., London, Los Angeles, New York, Oslo, San Francisco, and Zürich. We apply our unique expertise across strategic communications, public affairs, research, and digital marketing to create sophisticated and customized strategies that make change possible for both American and European clients.
The Impact You Will Make
As Head of Resourcing, you are accountable for designing and running a resourcing model that aligns business demand with team capacity, skills, and development-balancing commercial goals with realistic workloads. By translating sales commitments into executable staffing plans, you ensure projects are delivered profitably while creating clarity, stability, and sustainability for the team.
Starting Salary Range: $120,000 - $160,000
Expectation to work from one of our offices (DC, NYC, SF, CHI, LA) at least 3 days a week
What the Day-to-Day Looks Like
Strategic Staffing: Field and vet all inbound Client Services staffing requests, bringing solutions that balance client needs with team expertise and agency profitability. Lead the cultural shift from a siloed team structure to a centralized resource pool, requiring sophisticated change management skills to build trust with leadership and staff.
Client Leader Partnership: Work with leaders across accounts to validate staff plans, identify skills gaps, and course-correct when there is a misalignment
Executive Partnership: Participate in high-level portfolio conversations, providing "business of the business" insights to leadership regarding team level, mix, and new talent needs.
Operational Governance: Act as the "Single Source of Truth" owner, finalizing time-entry and forecasting policies, ensuring data integrity across our suite of tracking systems. Develop and enforce a prioritization matrix for staffing requests. Act as an objective decision-maker who can navigate partnership dynamics and defend staffing choices based on business needs, workload balance, and firm-wide benefit rather than personal preference.
Workforce Planning: Design and maintain forward-looking capacity models (12-month outlook) to identify "at-risk" roles or accounts, and structural skill gaps before they impact delivery.
Skillset Optimization: Work with Head of Talent to map talent databases to ensure staffing assignments align not just with "availability," but with specific skillsets and client growth. Collaborate with mentors and team leads to bridge the gap between self-reported skills and actual performance. Use resourcing data to ensure junior talent is getting diverse experience and growth opportunities, directly impacting employee morale and retention.
Bandwidth Monitoring: Proactively flag sustained over-utilization or "bench" risks, recommending corrective actions to maintain a healthy work-life balance for the agency. Drive high 'data hygiene' and timesheet compliance through cultural incentives rather than just technical enforcement. Evaluate and implement automation tools only when they serve to reduce administrative friction for the staff, not add to it.
Requirements
What You Bring
8-10+ years of experience in agency operations or resource management with the background to negotiate win-win solutions with senior leadership; bonus if you bring experience working in professional services with an understanding of how teams are assembled to deliver great client work.
Expert-level understanding of project management and ERP systems (experience with NetSuite and SuiteProjectsPro is highly preferred).
A natural affinity for problem-solving under pressure, and a passion for finding creative solutions.
The ability to translate raw data into actionable "stories" and recommendations for leadership regarding margin, capacity, and workforce trends.
A deep sense of team dynamics and personalities to build a trust with client leaders, executives, and all staff members; you understand that the "right" person for a job isn't always the person who is just "free."
Proven experience in "educating the room"-teaching teams how to use new tools and advancing a culture of operational discipline.
Experience leading organizational transformation or change management initiatives, specifically moving teams from siloed structures to centralized models.
A strong grasp of agency financial drivers, including utilization rates, fee structures and freelance vs. full-time trade-offs.
Benefits
BPI offers a wide range of benefits to U.S.-based employees, including 100% company-paid medical, dental, and vision insurance, a 401(k) program with employer match up to 4%, generous time off for vacation, $50 monthly phone reimbursement, unlimited sick time, and 16 weeks of paid leave for new parents. BPI's benefits prioritize employee wellness and progressive support to our diverse workforce.
We're looking for all kinds of people.
BPI Group is an integrated public affairs agency that delivers outcomes for the top organizations and leaders around the world. With expertise in strategic communications, digital marketing, creative, research, and measurement, we offer a cohesive approach across corporate, policy, and public affairs strategy in today's interconnected world. By combining incisive strategy and deep tactical expertise, we make change possible. Our transatlantic presence includes offices across eleven markets in the US and Europe.
We are an equal opportunity employer and make employment decisions based on individual commitment to excellence. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
BPI is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging - so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. We consider applications holistically and you may be just the right candidate for this role or another one of our openings!
Let's keep in touch. Follow us on LinkedIn (https://www.linkedin.com/company/1063038/admin/) and Twitter (https://twitter.com/bpimedia) at bpigroup.com
