Summary The Program Support Assistant provides a wide range of administrative management duties to the Pharmacy Service and is responsible for serving as primary point of contact for pharmacy related medical center memorandums/pharmacy policies. Providing clerical assistance to the Pharmacy, with record-keeping & other needs related to clerkship rotations for TX Tech University Pharmacy School students. Position located in Pharmacy Service Amarillo VA. Responsibilities Duties include: Performing work related to the practical and technical aspects of office administration including issues related to personnel administration, student and residency program administration and support, timekeeping responsibilities, data processing, project tracking and file management. Developing and maintaining all internal policies, procedures, standards of practice (SOP as well as Medical Center policies and protocols that affect Pharmacy Service in providing care to patients and other customers. Performing electronic file maintenance work including computer files and inventory. Assigning all prior authorization drug requests (PADRs) to the designated pharmacists for adjudication. Processing electronically received prescriptions, verifying community care authorization, before processing by a pharmacist. Establishing and maintaining a uniform identification and archive library system. Completing requests for personnel actions and assisting with writing position descriptions and functional statements. Assisting with the coordination of Texas Tech University Health Sciences Center School of Pharmacy student's and resident's rotations and serving as the primary contact for the student and residents. Developing and maintaining a system of records that will provide documentation to meet the requirements of numerous accrediting bodies, such as OIG, TJC, ASHP, and the DEA. Assisting Pharmacy Service leadership with quality management and quality improvement initiatives, as well as the OPPE/FPPE data collection and process management for the clinical pharmacy service. Coordinating annual education training hours, ensuring all staff are kept current on mandatory classes and that each employee achieves the required number of education hours. Acting as a Personal Identification Verification (PIV) sponsor for Medical Center employees, as well as Pharmacy students, in acquiring physical access to the Medical Center. Reporting to management monthly regarding clinical workload with VistA-Generated statistics, as well as VISN 17 data Management reports. Utilizing Microsoft programs to develop spreadsheets, database management, desktop publishing and other functions. Acting as the backup Timekeeper as needed, to maintain all timecards for Pharmacy. Recording minutes for Pharmacy and Therapeutics Committee, Pain Management Committee, Compound Advisory Committee, Pharmacy staff meetings, as well as the Pharmacy Practice QM Committee meetings. Maintaining calendar of records appointments and serving as a Point of Contact for all Pharmaceutical Company Representatives and coordinates all PCRs with the Pharmacoeconomic Pharmacist in the absence of the Administrative Officer. Obtaining and monitoring the use of services, supplies, or equipment for the office, using the proper procedures for procuring, authorizing, controlling and justifying these services and conducting equipment inventory annually for Pharmacy's Equipment inventory list. Work Schedule: Monday - Friday, 8:00am to 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD01184 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience providing clerical and administrative support for program operations; developing and maintaining policies/procedures; performing electronic file maintenance; performing data management and reporting; conducting equipment inventory; and performing records management of hard copy and electronic records. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
