Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Security Operations Center Security Manager works within general direction and will assume primary responsibility for monitoring internal and external security events with potential impact on Sr. Leadership, staff, business assets, reputation, and/or facilities. This individual will utilize analytic and problem-solving skills to resolve security and access control requirements for employees, contractors, and visitors throughout Comcast's facilities. Security Operations Center Supervisor will provide supervision over security contractors, the Security Operations Center (SOC), program oversight, process implementation and improvement, technical and project management, alarm monitoring, and critical incident response management.
The Security Operations Center Security Manager serves as the hub for managing the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly throughout the SOC environment, and immediately notify appropriate stakeholders when they are not.
The Security Operations Center Security Manager performs analysis, planning, and provides directions to ensure that the SOC delivers maximum value to the business and provides training and develop Standard Operating Procedures for personnel assigned to the SOC to facilitate effective performance.
The Security Operations Center Security Manager must Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Operations to provide necessary documentation and support.
The Security Operations Center Security Manager will assist in the program development for scheduling the maintenance and troubleshooting of software systems with a focus on preventative maintenance and early detection of potential issues and?assist in identifying new technologies and upgrades for existing systems.
The Security Operations Center Security Manager will assume responsibility for identifying and scheduling all appropriate certifications and inspections of the SOC, its systems, personnel and functions and ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the SOC and its role as a central monitoring station for Comcast.
Job Description
Core Responsibilities
Ensures the SOC delivers maximum value to the business by performing effective monitoring, analysis, strategic planning, and working closely with senior management.
Creates and monitors standardized security processes to ensure applicable SOC programs and initiatives are being conducted in a consistent manner throughout Comcast (i.e., Security Operations Center, Security Training and Evaluation Programs)
Provides timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities.
Manages oversight into the use of security contractors at all assigned locations, builds and maintains strategic partnerships with Law Enforcement Officials, Emergency Response Agencies, Security Vendors and Suppliers, Professional Security Organization Contacts, etc.
Plans, organizes and conducts assistance from the SOC, for complex investigations of alleged suspected violations of policies, laws and regulations concerning criminal and general investigations, fraud, and computer crimes.
Prepares clear, comprehensive, and cohesive reports and statistical data in a timely manner.
Evaluates the latest products and techniques in communications and other technical equipment utilized in SOC operations, investigations to provide advice and consultations in their use.
Demonstrates analytical and critical thinking skills along with the ability to prioritize workload based on urgency; ability to delegate tasks and communicate to a range of audiences including to executive management, IT professionals, and security personnel.
Skills Desired
Excellent knowledge of access control, video management, and intrusion detection systems
Experience withGenetecSystems and Products
Experience with Avigilon Systems Security Products
Experience with Honeywell Security Products
Experience with Quantum Secure Security Products
Experience with AMAG Security Products
Experience with Panasonic Security Products
Proficient computer skills includingExcel, SmartSheets,and other Database programs.
Proficient computer skills including Microsoft Office
Proficient mass notificationknowledge
Project management and attention to detail
Strong customer service, communications, active listening skills
Ability to assess and evaluate situations effectively
Ability toidentifycritical issues quickly and accurately
Ability to work in stressful situations
Experience with workflow management tools
Strong diplomacy skills and sensitivity protocol
Effective oral and written communication skills
Attention to detail
Education Level
Bachelor's Degree or Equivalent
Field of Study: - Business, Security Management, Criminal Justice
Certifications: - PSP, CPP or ISMI Security Management Professional
Years' Experience: - Generally, requires 4-7 years related experience
Additional Education or Experience
Previousexperiencemanaging a Security Operations Center, Security Communications Center, security/alarm monitoringcenteror other closely related operation
Experience supervising personnel and resources for the successful operation ofSOCand/or Central Station Operation that is centered around the use of technology
GIAC (Global Information Assurance Certification) is a plus
Mass Notifications experience
? Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Attendance Management; Teamwork; Scheduling
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Job Family Group: Real Estate & Facilities
