Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Requirements
Job Overview
This position is responsible for the comprehensive technical support of all technology within classrooms, labs, and shared spaces, including conference rooms and large lecture halls with enhanced audio and video capabilities. The specialist will ensure the reliability, security, and functionality of these critical academic and event resources through expert installation, integration, configuration, and support of all hardware (AV and computer) and software components.
This role provides hands-on, expert-level support for a wide range of integrated technologies, serves as the application administrator for specialized classroom SaaS applications, enforces security policies, and manages the lifecycle of all systems within these spaces to create a seamless and effective learning and event environment for the university community.
Duties include, but are not limited to:
? Provide direct technical support for all computers, including hardware, software, and operating systems (Windows and macOS).
? Configure, deploy, and maintain the full suite of academic and presentation software.
? Install, integrate, and support complex AV systems in classrooms, conference rooms, and large lecture halls.
? Serve as the application administrator for specialized classroom SaaS applications, managing back-end configurations, user access, and vendor relations.
? Troubleshoot and resolve complex technical issues involving the interaction between computers, software, control systems, and integrated AV.
? Manage and support video conferencing and lecture capture technologies (e.g., Zoom Rooms, Panopto).
? Create and maintain detailed technical documentation, including system diagrams and signal flows.
Work Interactions
The second paragraph should indicate how the worked performed by this position fits into the overall scheme of the organization. An effective summary will indicate how the work of this position interacts/influences other members of the department, including reporting relationships. Please note the title of the position to whom this position reports as well as the titles of any direct reports to this position (if applicable). This paragraph also allows an opportunity to tie the position and department to the overall mission and goals of Georgetown University.
Requirements and Qualifications
? Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
? A minimum of 3-5 years of progressive, hands-on experience in supporting integrated academic technology, professional AV systems, or complex enterprise endpoint environments.
? Professional-level certification in one of the following domains: Endpoint Management (e.g., Apple Certified Support Professional, Microsoft 365 Certified: Modern Desktop Administrator) or Audio/Visual (e.g., CTS, Extron, Crestron, or Biamp certification).
? Expert proficiency in the configuration, deployment, and advanced troubleshooting of Windows and macOS operating systems in a networked enterprise environment.
? Demonstrated experience with endpoint management systems (e.g., JAMF Pro, Tanium, SCCM).
? Hands-on expertise in the installation, integration, and troubleshooting of modern AV control systems (e.g., Crestron, Extron) and lecture capture/video conferencing technology (e.g., Zoom Rooms, Panopto).
Preferred Qualifications:
? Advanced certification in both AV (e.g., CTS-D, CTS-I) and Endpoint Management.
? Direct experience working in an academic technology or higher education environment.
? Experience serving as a SaaS application administrator for a learning or presentation-focused platform.
? Strong knowledge of networking fundamentals (TCP/IP, VLANs) as they relate to AV and IT systems.
Work Mode Designation
This position has been designated as Choose an item. . Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation .
Pay Range:
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$44,022.00 - $73,406.80
Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.
Current Georgetown Employees:
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Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here (http://ideaa.georgetown.edu/ada) for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website (https://georgetownworks.georgetown.edu/) .
EEO Statement:
GU is an Equal Opportunity Employer (https://policymanual.hr.georgetown.edu/200-hiring-and-employment/201-equal-employment-opportunity-affirmative-action/) . All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law (https://georgetown.box.com/s/jkc3kxwrf56e1n2km0jh1vj09fvanw70) .
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website (https://benefits.georgetown.edu/staff/enrolling/) .
