Jr. Account Manager

FactSet Research Systems • Chicago, IL • 4h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13266633

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access

to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients needs and exceeding their expectations.

We are seeking a motivated Junior Account Manager to join the Account Management team for the LiquidityBook product. As an individual contributor, you will play a pivotal role in strengthening client engagement, satisfaction, and retention, ensuring that clients derive the greatest value from LiquidityBook at FactSet.

What You\'ll Do

Embrace and promote our customer-first culture as an Account Manager

on the LiquidityBook team.

Develop and execute customer success strategies, analyze support

data to identify trends, and help refine the customer journey for your assigned accounts.

Apply targeted tactics to boost product adoption and enhance

customer loyalty, directly impacting retention and reducing churn for your portfolio.

Lead Quarterly Business Review (QBR) meetings with your

LiquidityBook clients, capturing comprehensive notes and actionable feedback.

Through QBRs, uncover specific issues, workflow enhancements, and

overall product feedback, as well as recognize upsell and cross-sell opportunities (e.g., data, EMS/OMS/PMS, TCA).

Implement process or configuration improvements tailored to

individual client environments and needs.

Act as an escalation point for your clients complex issues,

coordinating with internal teams to deliver effective, timely solutions.

Monitor and report on key performance indicators (KPIs) and health

metrics (e.g., NPS, client satisfaction, churn reduction) for your accounts.

Foster a feedback loop between your clients and our Front-office

Product teams, supporting collaborative product development aligned to client objectives.

Represent the Voice of the Customer in meetings, communicating

client challenges and strategic feedback to FactSet.

Cultivate strong relationships with key contacts at each client

organization, reinforcing the partnership between FactSet and your clients.

What We\'re Looking For

Required Skills

3 - 5 years in a client service role and technical account

management, customer success

Meticulous attention to detail, especially in client meeting

documentation, while appreciating the broader @context of client needs.

Deep understanding of customer expectations and a passion for

building long-term relationships.

Ability to positively influence client retention by aligning product

knowledge to client objectives.

Interest or experience in sales, retention, and business growth.

Exceptional interpersonal and relationship-building skills.

Strong organizational and project management abilities.

Outstanding verbal and written communication.

Creative, resourceful problem-solver with a track record of

delivering results.

Bachelors Degree in related field

Job location:New York, Chicago

Working Environment: Hybrid

For U.S. locations, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

What\'s In It For You

At FactSet, our peopleare our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.

Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.

A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.

Go to Apply

U.S. Bank • Chicago, IL • 22h ago

Management & Administrative

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make bet...

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.