Summary Program Support Assistant provides administrative, clerical, and technical support to the Nurse Manger and Home Telehealth Lead for the Home Telehealth Program. The work follows a sequence of steps/processes that the employee can follow without supervisory assistance. Duties are varied, routine/non-routine, consist of collecting and analyzing data and assisting with coordination of enrolled patients. Serves as point of contact for patients, medical center staff and community agencies. . Responsibilities This position is located under Nursing Service, Home Telehealth program at the Department of Veterans Affairs Northern California Health Care System (VANCHCS), which is a major inpatient and outpatient tertiary referral center with two hospital-based divisions serving the VA Sierra Pacific Network (VISN 21). VANCHCS is an integrated health care delivery system, offering a comprehensive array of medical, surgical, rehabilitative, mental health, and extended care to veterans in Northern California. Major duties include, but are not limited to the following: Responsible for analyzing program specific reports from various databases ;software applications to draw information from a wide variety of sources including the VSSC; tracking statistical information in support of program operations. Prepare reports: design detailed charts and graphs; and conducting special management studies requiring written presentations of findings, Recommendations, forecasts, and justifications; access status or outcomes in relation to established performance measures, goals, and objectives. Receives and processes documents and reports in accordance with established procedures Identifies issues, problems, or conditions and seeking alternative solutions based on evaluation of the intent of applicable rules, regulations, and procedures. Interface and be considered as an expert on a variety of computer software programs such as Microsoft Word, Excel, Skype, PowerPoint, Access for purposes of preparing reports, documentation, data tracking, recording keeping, and assisting patients and the Home Telehealth (HT) staff. Responsible for establishing and maintaining inventory of all HT equipment. Responsible for projecting/tracking the annual estimates of a variety of programmatic costs and responsible for compiling various budget reports as requested as well as maintaining accurate account of actual expenditures. Work Schedule: Intermittent, scheduled according Service's requirements Telework: This position NOT authorized for telework. Virtual: This is NOT a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD00430-O Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Physical requirements: The work is basically sedentary but requires walking, standing, bending and carrying light items such as books, papers, office supplies and Telehealth equipment. No special physical demands are required to perform the work. The incumbent must be flexible in adjusting to constant changes in the workload. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/13/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performing responsibilities of the Geriatrics and Extended Care (GEC) Service from an administrative and clinical perspective; Ability to take data, formulate recommendations and draw conclusions from analysis of the data. Analytical skills to organize and present data; Knowledge of and thorough familiarity with Microsoft Word, Excel, Outlook, and PowerPoint are essential; Ability to access clinic data for management and tracking, especially the patient registry and clinic scheduling portions; Knowledge of personal computers and management information systems is necessary and also be utilize various PC applications; Organizational and management skills in order to plan for the daily operational issues. Interpersonal skills to be able to have successful interactions with patients, staff and the community; Ability to present effectively throughout the Medical Center and represent the GEC Service in many different forums; and Ability to possess good English oral and written communication skills and the ability to produce reports, prepare correspondence, and generally represent the service through written media. Typing Proficiency Requirement: In addition to meeting experience requirement, applicants for these positions must show possession of the following skills, as appropriate. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test. Office Automation typing requirement of 40 words per minute typing speed - Words per minute are based on a 5 minute sample with three or fewer errors. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
