Access Services Representative 2 - Mon - Fri 2pm-10pm

Baylor Scott & White Health • Austin, TX • 1h ago

JOB SUMMARY

The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. Actively cross-trains and works in all areas as assigned. Serves as a mentor and / or trainer for peers.

ESSENTIAL FUNCTIONS OF THE ROLE

Conducts an documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.

Understands the patient flow processes in each area.

Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.

Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.

Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts.

Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.

May be responsible for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent's responsibilities within the department.

Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable. Appropriately escalates potential service issues to management when necessary.

Adheres to compliance with regard to order validation, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification

Conducts formal, documented training and serves as a resource to others.

Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas / locations as assigned.

KEY SUCCESS FACTORS

2 years of healthcare or customer service experience or education equivalency required.

Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.

Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office.

BENEFITS

Our competitive benefits package includes the following

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Note: Benefits may vary based upon position @type and/or level

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - 2 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

Analyst - Data Management

Ally • Austin, TX • 59min ago

Management & Administrative

General information Ref # 21625 Remote? No Ally and Your Career * Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, w...

59min ago

Go to Apply

Analyst - Data Management

Ally • Austin, TX • 59min ago

Management & Administrative

General information Ref # 21637 Remote? No Ally and Your Career * Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, w...

59min ago

Go to Apply

Access Services Representative 2 - Part Time - Sat - Sun - 6a-6p

Baylor Scott & White Health • Lakeway, TX • 1h ago

Management & Administrative

JOB SUMMARY The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient finan...

1h ago

Go to Apply

Customer Service Representative

U-Haul • Pflugerville, TX • 7h ago

Management & Administrative

Location: 20607 FM Rd 685, Pflugerville, Texas 78660 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Re...

7h ago

Go to Apply

Customer Service Representative

Highmark Health • Austin, TX • 7h ago

Management & Administrative

Company : Highmark Inc. Job Description : JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained throu...

7h ago

Go to Apply

ADMINISTRATIVE ASSISTANT (FULL TIME AND PART TIME)

Compass Group, North America • Austin, TX • 7h ago

Management & Administrative

TouchPoint We are hiring immediately for full time and part time ADMINISTRATIVE ASSISTANT positions. Address : Dell Children's Medical Center North - 4900 Mueller Boulevard, Austin, TX 78723. Note: online applications ac...

7h ago

Go to Apply

Global Account Manager - Global Strategic Partners (GSP) Sales, AWS WWCO GSP Sales

Amazon • Austin, TX • 8h ago

Management & Administrative

Description This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical e...

8h ago

Go to Apply

Regulatory Affairs Manager

Pedernales Electric Cooperative • Austin, TX • 1d ago

Management & Administrative

Regulatory Affairs Manager Austin, TX, US, 78701 Austin, TX Hybrid Work Options Available KPI Bonuses + Competitive Benefits Position Summary This position is responsible for supporting strategies and operations of the o...

1d ago

Go to Apply

Compliance Officer

TEXAS STATE BOARD OF PHARMACY • Austin, TX • 1d ago

Management & Administrative

Agency Job Posting #: TSBP 26-016 Number of Openings: 1 Schedule: Full-Time Opening Date: January 28, 2026 Closing Date:February 9, 2026 Job Title: Compliance Officer State Classification: 4492 - Pharmacist I FLSA: Non-E...

1d ago

Go to Apply

Customer Service Associate - Closing Shift

Raising Cane's • Cedar Park, TX • 1d ago

Management & Administrative

Starting hiring pay at: $13.5 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In t...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.