Job description
*This role can be based anywhere in the US
Allow us to introduce ourselves
dss+ is a leading operations management consulting firm offering a range of advisory and implementation transformational services in Operational Risk, Operational Excellence, and Sustainability, enabled by Learning & Development and Digital Technologies.
dss+ has employees across the globe offering services primarily in the Metals & Mining, Chemicals, Oil & Gas, Utilities, Manufacturing, Consumer Products, and Financial Services industries.
With our DuPont industrial operations heritage and expertise in operational risk management, operations excellence, learning & development, data analytics & digital technology, our capabilities provide an integrated, transformational solution to enable clients to realize their business goals.
At dss+ we embrace and celebrate diversity. We have established an inclusive culture, where everyone contributes, has the chance to develop and display their talents in solving challenging client problems. We are a team-based culture and, thus, we look for people that operate well in this environment, are intellectually curious and adaptive in ensuring their contribution fits within the evolving themes and dynamics of our projects.
About the Role
We are seeking an experienced Benefits Lead to own and evolve our benefits programs across the United States and Canada. This role is responsible for the full lifecycle management of benefits, blending operational excellence with strategic insight to deliver a best-in-class employee experience.
The Benefits Lead will serve as the primary subject matter expert and point of contact for all employee benefits matters, manage vendor partnerships, oversee benefits systems and analytics, and provide thoughtful, data-driven recommendations to leadership. This role will also play a key part in M&A-related benefits analysis and integration, supporting growth initiatives across North America. In addition, the role will be cross-trained in payroll and serve as a backup to the Payroll Lead for the same employee population. This role will report directly to the People & Culture Leader of North America.
Key Responsibilities
Benefits Strategy & Administration
Own end-to-end administration of all employee benefit programs for the US and Canada, including health and welfare, retirement, leaves, wellness, and related offerings
Lead annual renewal processes, plan design evaluations, and cost-management strategies
Develop and present strategic recommendations based on market trends, employee feedback, and data insights
Ensure programs are competitive, compliant, and aligned with organizational goals
M&A Benefits Analysis & Integration
Support mergers, acquisitions, and other growth initiatives through benefits due diligence, cost modeling, and risk assessment
Evaluate acquired companies' benefits programs and develop integration strategies aligned with organizational philosophy and compliance requirements
Partner with internal stakeholders and external advisors to execute smooth benefits transitions during post-merger integration
Support employee communications and change management related to benefits during M&A activity
Employee Experience & Support
Act as the primary point of contact for employee questions, concerns, and escalations related to benefits
Deliver a high-touch, employee-centric experience with clear communication and timely resolution
Partner closely with People & Culture colleagues to support employee lifecycle moments (onboarding, leaves, life events, offboarding)
Systems, Analytics & Compliance
Own benefits-related systems, integrations, and data accuracy
Produce and analyze benefits metrics, reports, and insights to inform decision-making
Ensure compliance with all applicable US and Canadian regulations and manage audits, filings, and documentation
Vendor & Stakeholder Management
Manage relationships with brokers, carriers, administrators, and external partners
Oversee vendor performance, contracts, renewals, and service delivery
Collaborate with Finance, Legal, and external advisors as needed
Payroll Cross-Training & Backup Support
Cross-train on payroll processes for the US and Canada
Serve as backup support to the Payroll Lead, ensuring continuity and accuracy during absences or peak periods
Collaborate closely with payroll to align benefits and payroll data
Qualifications & Experience
7+ years of progressive experience in benefits administration and strategy, preferably in a multi-country or professional services environment
Demonstrated experience supporting M&A activity, including benefits due diligence, analysis, and post-acquisition integration
Strong working knowledge of US benefits programs and regulatory requirements. A strong candidate will have similar knowledge of Canadian benefits
Experience managing benefits systems, vendors, and analytics
Payroll experience or exposure strongly preferred
Excellent communication skills with a high level of discretion, problem-solving and attention to detail
What We're Looking For
A proactive, collaborative team member who sees benefits as both a business lever and an employee experience driver
Comfortable operating independently while partnering cross-functionally and doing so remotely
Data-driven, organized, and able to manage complexity with confidence
Passionate about delivering a thoughtful, inclusive, and high-quality employee experience
Excitement to be part of a growing, fast-paced team and organization with strong project management skills, systems knowledge, and innovative ways of working
At the highest level, you will have the chance to:
Live and breathe dss + Core Values and Mission Critical Behaviors and encourage others to do the same. As a company and individually, we are here to deliver value, walk our talk, keep learning, work in teams and be engaged. Read more about what we value here - https://www.consultdss.com/about/core-values/.
We have a strong growth trajectory and a global footprint, which means unprecedented opportunity for the people on our teams to advance their careers through working with clients and joining forces with our experts who all share a problem-solving mindset and a passion for what they do. Our performance process and talent systems support every individual on their personal and professional development journey.
Because we're 100% Purpose and mission driven - dedicated to protecting, transforming, and sustaining positive change - this role, and the resources you'll have, offers you the ideal platform to make a difference.
At dss + we embrace and celebrate diversity. This is, above all, an inclusive culture in which everyone contributes, and everyone has the chance to develop their talents further.
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