Information Technology (I.T.) Area Lead Technician
Job Number: JO-2601-11185
Location (City, State): Martinsville, VA
Employee Group: Regular
Shift: Day
Travel: 5%
Site Name: Martinsville MV3 Fulfillment Center
Is Remote Eligible: No
Pay: $49,875.00 - $79,705.00 per year
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We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience. To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients' promises become ours.
Within our state-of-the-art distribution centers, we encourage associates to enjoy a great environment and place to work. We appreciate all that our associates strive to accomplish and in return, we offer competitive wages, excellent & comprehensive benefits and an opportunity for advancement. To learn more, visit www.radial.com
Radial helps companies of all sizes drive commerce growth -delivering exceptional, engaging shopping experiences online and offline. Radial enables Omnichannel commerce, multichannel retailing and digital marketing for the world's premier retailers and brands. Radial's comprehensive Omnichannel strategies and solutions, including commerce technologies, multichannel operations and marketing solutions, help its clients grow faster than the industry and faster than they could on their own. Radial enables retailers and brands to drive consumer engagement experiences across all touch points of the purchase lifecycle-anytime, anywhere and on any device.
This position provides support to users of information technology systems in use at Radial while handling of PC hardware/printers/RF guns/software builds and upgrades. The candidate is also responsible for coordinating the escalation and resolution of problems with other Information Technology staff members and the customer with an estimate of resolution time where possible.
Configures supports and repairs all desktops, monitors, printers and RF scanner in the office and warehouse.
Imaging and maintenance of hardware.
Maintain an accurate inventory of IT equipment.
Escalate critical business system issues that may impact the business.
Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.
RF device troubleshooting involving physical mobile device, operating system of the device (Windows, Android, etc), and the hardware involved in supporting the device to include batteries, triggers, connectivity issues, etc.
Knowledge of WIFI networking and the ability to offer support to SSID, channeling, cabling, powering, etc.
Other duties as assigned related to but not limited to goals and the direction of the company.
Additional capabilities focusing on roles related to elevated permissions for various software programs.
Advanced knowledge of applications and support required.
WiFi and network infrastructure knowledge to include configuration and troubleshooting.
Enterprise server support knowledge to include troubleshooting and account creation.
Role is regarded as S.M.E. (Subject Matter Expert)
Familiarity and working knowledge of cross team involvement and tasks.
Network management and configuration tasks involving WiFi, access points and all network hardware
Server management and configuration
Knowledge of I.T. facilities and requirements.
Responsible for training Tech1 team members as required on various tasks and hardware.
Additional responsibilities as the area lead technician will include
Additional responsibilities for the area Lead Technician include:
Mastering the requirements needed and expected to supervise the technician team within the local region to complete goals and tasks as assigned.
Well established communications channels between local site leadership and ESS team.
Able to anticipate the needs required of the site before they are discovered.
Vendor and Supplier management of resources and hardware as needed, to include communication and relationship with site leadership.
Project Management skills to include the task and time management related to local projects.
The design and documentation of area and facility layouts and diagrams to include but not limited to networking, hardware locations and infrastructure.
Some engagement on national initiatives, and assistance with facilities outside of AOR.
This position is a promotable role and position.
Preferred Technical Knowledge (keywords) Familiarity with ticketing systems.
ServiceNow experience preferred.
Office365, Outlook and Active Directory knowledge.
Avaya and Cisco/Networking Knowledge of WMS applications - Manhattan9, Manhattan13, LogPro Cisco Call Manager, Avaya CMS
EDUCATION / EXPERIENCE / CERTIFICATIONS:
Bachelor's degree (BS) in a related field preferred.
Industry certifications preferred. 5+ years related experience with desktops and servers preferred.
Being regarded as a S.M.E. with supervisory skills and responsibilities.
Must possess visual acuity to read labels, computer screens, RF scanners and to maneuver throughout facility.
Must be able to hear and understand verbal instructions.
Must possess capability to walk or stand for extended periods of time. Must be able to lift up to 50 pounds and push or pull carts of up to 100 pounds.
Must be able to climb stairs, bend, stoop, kneel and grasp products. Most facilities are climate controlled
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
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Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
