Operations Manager

Job Number: JO-2511-11138

Location (City, State): Allentown, PA

Employee Group: Regular

Shift: Day

Travel: 0%

Site Name: Allentown Fulfillment Center

Is Remote Eligible: No

Pay:

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Operations Manager

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for an Operations Manager.

Radial is the pre-eminent eCommerce solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce solutions for mid-market and enterprise brands.

Role Summary:

The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

Responsibilities:

Accountable to client SLA agreement and site-specific quality for high volume cross dock targets.

Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.

Actively contribute to the development of direct reports.

Full workweek responsibility for the client.

Lead Individual Performance Management program for the area.

Responsible for planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy, and quality.

Interact with clients on operational topics.

Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.

Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.

Promote and develop a culture of continuous improvement within the value stream.

Deliver productivity and improvements in line with KPIs.

Ownership of lean process improvement and CI initiatives.

Organizes and manage necessary resources required to improve safety, improve quality, increase customer service, and lower cost.

Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained.

Promote a culture of high accountability, engagement, and associate empowerment.

Manage relationship with on-site seasonal staffing representatives and advise Site Director on seasonal labor needs.

Budget management for value stream.

Qualifications:

Must have high volume retail B2B, and or cross dock experience

Minimum of 2 years of progressive Operations experience in a manager role.

Experience in creating productivity improvement through continuous improvement efforts.

Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar/Six Sigma certification preferred.

Execution focused.

Awareness of internal customer requirements.

Analyze data to identify defects and root cause analysis.

Identify process opportunities to create growth.

Performance oriented.

Strong verbal and written communication skills.

Ability to establish and or enhance quality control procedures.

Must demonstrate capacity to learn all operational functions.

Ability to coach, mentor, and motivate direct reports.

Ability to influence and collaborate with peers and upper management.

Must be proficient with Microsoft Office, strong emphasis in Excel, and Smartsheet is helpful.

Must have intermediate math skills and able to lift 50 lbs and push or pull carts of up to 50 lbs.

Travel:

This position is not remote.

Travel is not required.

Benefits:

Opportunities to develop and explore career advancement

Competitive benefits package (medical, dental, vision, paid life insurance/disability, employer HSA funding)

Family planning coverage, including Fertility & Adoption benefits

401K matching after 6 months with immediate vesting

Generous PTO

Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Want to join an organization with an inclusive work culture? No need to look any further. Apply now!

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Apply for the Operations Manager position

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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