Entry-Level IT Support Associate Overnight (F)

Expedient • Lewis Center, OH • 1d ago

Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,?in our Lewis Center/Columbus, OH data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.?

If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.

Expedient provides multi-cloud platforms, offers hosting and cyber security, and?data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at www.expedient.com

Sponsorship is not provided.?Expedient does not engage with third-party recruiting or staffing firms.

Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.

The Schedule and Shift Premium: This position operates on a regular schedule of Sunday through Tuesday alt. Wednesdays from 7:00pm to 7:00am local time and includes an additional bonus, paid out upon completion of the initial training.

Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.

Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 - $37,000 per year, paid out hourly, can vary depending on market and shift.

Responsibilities:

Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.

Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.

Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.

Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.

Recommended Qualifications:

Previous customer-service work experience.

Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.

Excellent written and verbal communication skills.

Strong analytical and independent problem-solving skills.

Ability to prioritize and multitask in a fast-paced, time-sensitive environment.

Must pass pre-employment screens.

Physical Tasks/Demands:

Sitting - stationary/seated position during the workday in order to check in visitors.

Walking - must be able escort visitors to their equipment;?must be able?to walk the entire perimeter of the physical plant/data center several times during the shift?to?conduct hands-on?assessments ensuring?building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center.

Lifting - frequently lifts lightweight items?and occasionally lifts heavy-weight materials such as equipment, parts, computer and server?hardware.

Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to?move equipment, install equipment, etc.?as required.

Cloud Computing and Data Center Infrastructure as a Service - Expedient (https://www.expedient.com/data-centers/pittsburgh/)

WORKING FOR EXPEDIENT We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%. For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match. We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

Similar Jobs

AAA Associate Travel Agent

AAA Mid Atlantic • Worthington, OH • 3h ago

Bring Your Sales Expertise to an Exciting Career in Travel! Do you love exploring new places and sharing your experiences? At AAA Club Alliance , we're looking for enthusiastic, sales-driven individuals who want to help...

3h ago

Go to Apply

2nd Shift / Stand Up Forklift - Docks $23.55 Hourly

Boar's Head Brand/Frank Brunckhorst Co., LLC • Groveport, OH • 3h ago

Manufacturing & Warehouse

Hiring Company: Frank Brunckhorst Co., LLC Overview:Ensures orders are processed in accordance with the Boar's Head's customer service standards. Familiar with standard concepts, practices, and procedures within a wareho...

3h ago

Go to Apply

Account Executive 3

UKG • Columbus, OH • 3h ago

Sales & Marketing

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workfo...

3h ago

Go to Apply

Academic Services Coordinator

Intermountain Health • Columbus, OH • 3h ago

Management & Administrative

Job Description: The Academic Services Coordinator focuses on administrative duties to support enterprise-wide Graduate Medical Education and Academic strategies. This position is responsible for collaboration with multi...

3h ago

Go to Apply

Sales Director

Applied Industrial Technologies, Inc. • Columbus, OH • 3h ago

Sales & Marketing

Join an industry leader - Sales Director - Columbus-Cincinnati, OH FCX Ohio Valley/Simco Controls is an AppliedIndustrialTechnologies Company and a leading process flow control company. We provide custom engineering serv...

3h ago

Go to Apply

Senior Manager, Global Campaigns - United States

Cornerstone onDemand • Columbus, OH • 4h ago

Management & Administrative

We're looking for a Senior Manager, Global Campaigns (REMOTE) Cornerstone is looking for a Senior Manager, Global Campaigns to join our Revenue Marketing team. If you are a creative, strategic, and entrepreneurial integr...

4h ago

Go to Apply

Outside Sales Representative

WESCO • Columbus, OH • 4h ago

Sales & Marketing

As an Outside Sales Representative, you will be responsible for developing new prospects and interacting with assigned customers to increase sales and margin of the company's products and/or services. Your primary focus...

4h ago

Go to Apply

Staff Software Engineer

The Hartford • Columbus, OH • 4h ago

IT & Engineering

Staff Software Engineer - IE07IE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your go...

4h ago

Go to Apply

GPS - Financial Accounting Advisory Services - State and Local - Senior

EY • Columbus, OH • 4h ago

Finance, Accounting & Banking

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor...

4h ago

Go to Apply

Licensed Practical Nurse (43062)

Wise Medical Staffing • Pataskala, OH • 6h ago

Hospital & Medical Sponsored

Licensed Practical Nurse (LPN) LTC Wise Medical Staffing is currently seeking LPN's for contract work. The ideal LPN candidate will possess a license/certification in the state of Ohio with at least 1 year of long-term c...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.