Housing Counselor

Housing Assistance Corp. • Hyannis, MA • 4h ago

Engage with people who are requesting information through the agency for
housing counseling, referrals, and financial assistance. The Housing
Counselor will engage with individuals and families to provide requested
information and counseling. Provide information and guidance regarding
significant financial transactions with high-risk clients. The Housing
Counselor provides Reverse Mortgage counseling to clients who are
required to receive unbiased information regarding the benefits and
risks of a reverse mortgage while working with an outside lender. They
also provide Foreclosure Counseling to clients who are delinquent in
mortgage payments and at risk of losing their housing regarding the
process of loss mitigation and reviewing financial information to make a
determination of financial feasibility moving forward. This position
will also administer funding for move-in or housing retention costs.
Portuguese speaking applicants encouraged to apply. Language wage
differential available Essential Functions Conduct Reverse Mortgage
Counseling as needed including: Responding to clients within 24 hours of
referral to schedule or refer to another agency Preparation and mailing
of required pre-counseling materials Completing counseling session,
reviewing financial information, and providing education on reverse
mortgage options, including risks and benefits Follow up with clients
per HUD counseling requirements and per client request Travel to client
homes when they are housebound Conduct Foreclosure Counseling as needed
including: Responding to clients within 24 hours of referral Send
pre-counseling intake information packet for completion by client
Completing counseling session, review financial information for
determination of ability to pay forward, explain loss mitigation
options, refer to community resources as applicable Schedule additional
appointments as necessary Maintain contact with client throughout
process and providing continuing contact until resolution has been
achieved or client withdraws from counseling If it is determined that
client is unable to maintain housing, refer to Housing Search Specialist
for housing search, if desired, refer to Realtors, attorneys, etc., as
applicable/if desired Administer financial assistance programs to
eligible households Meet with head of household to review eligibility
Liaison with landlord, if required Complete required paperwork. Maintain
certifications to provide housing counseling services, including seeking
and scheduling necessary trainings and exams to maintain said
certifications. Additional Duties Attend all meetings, trainings, and
workshops as required. Required Qualifications, Education, and
Experience Fluent Portuguese Speaking/Writing Associate?s degree in
human services, Psychology, Sociology, or related field. Computer
literacy including Word and Excel Good written and oral communication
skills Achieve HUD HECM Counselor Certification within 6 months of hire.
Achieve HUD Housing Counselor Certification within 6 months of hire.
Mathematical capability for calculating budgets, debt to income ratios,
etc. Experience managing similar population Experience working as part
of a didactic team to address various client needs Experience providing
case management and/or referral in a fast-paced environment. Preferred
Qualifications, Education, and Experience BA in Human Services,
Psychology, Sociology, or related field. Experience dealing with
emotionally distressed individuals Friendly, compassionate, patient
demeanor Detail oriented Ability to prioritize/triage workload Problem
solving skills Work Environment The functions of this role are usually
conducted in an office environment. Occasionally in a home environment
for housebound individuals. . Ability to work until 6pm Monday-Thursday
and ? day Saturday is required for this position. See complete job
description when applying.

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