Operations Manager

Cape Cod Healthcare, Inc. • Hyannis, MA • 3h ago

The Operations Manager is responsible for the overall business,
administrative, and operational leadership of the Outpatient Pain
Management Centers. This role ensures efficient daily operations,
optimal patient flow, regulatory compliance, financial performance, and
high-quality service delivery. The manager serves as a key liaison among
physicians, clinical staff, administrative staff, billing teams, and
external partners to support safe, timely, and patient-centered care.
This is a non-clinical, non-nursing management position. Operational
Leadership Oversee day-to-day operations for the Pain Management Center,
ensuring smooth workflow, timely scheduling, and efficient use of staff
and resources. Implement and maintain operational policies, procedures,
and standardized workflows. Monitor patient flow, wait times, and
throughput; identify and resolve bottlenecks. Manage inventory,
equipment, and supply needs in collaboration with clinical leaders.
Serve as the primary point of contact for facility needs, vendors, and
maintenance. Staff Management & Team Development Supervise
administrative, front-desk, billing coordination, and scheduling staff.
Partner with clinical leadership to support staffing plans, role
clarity, and cross-department communication. Coordinate hiring,
onboarding, performance evaluations, and ongoing staff development.
Foster a positive, patient-focused culture grounded in teamwork,
accountability, and continuous improvement. Financial Management Oversee
billing workflows; act as liaison with revenue cycle teams to ensure
timely and accurate claim submission, charge capture, and denial
resolution. Monitor budgets, staffing levels, productivity, and expense
management. Support financial forecasting, volume reporting, KPI
tracking, and operational analytics. Identify opportunities to increase
efficiency, throughput, and revenue integrity. Regulatory & Compliance
Oversight Ensure adherence to all relevant regulations and accreditation
standards, including HIPAA, OSHA, CMS, state licensure requirements, and
infection control standards (in partnership with clinical leaders).
Maintain accurate and compliant administrative and procedural
documentation. Coordinate audits, inspections, and quality initiatives.
Scheduling & Care Coordination Oversee scheduling workflows for pain
management procedures, and office visits. Ensure timely coordination of
pre-procedure requirements, patient instructions, and insurance
authorization processes. Address scheduling issues, escalate concerns,
and adjust workflows as needed to support clinical operations. Patient
Experience & Communication Promote a high-quality, patient-centered
experience across both service lines. Address patient concerns,
feedback, and service recovery in a timely and professional manner.
Collaborate with clinicians and staff to improve communication, patient
education, and overall satisfaction. Quality Improvement Support and
implement quality improvement initiatives across both departments.
Monitor operational metrics, safety data, and patient feedback to drive
improvements. Assist in maintaining standardized best practices,
including procedure turnaround times, throughput, and documentation
accuracy. Challenges current working practices identifies process
improvement opportunities and presents recommendations and solutions to
management. Qualifications Bachelor\'s degree in Healthcare
Administration, Business Administration, or related field (Preferred)
Master\'s degree Minimum of 3 years of healthcare operations or practice
management experience, preferably in ambulatory surgery, pain
management, or specialty outpatient services. Proficiency with EHR
systems, scheduling platforms, and Microsoft Office Suite. Strong
knowledge of healthcare operations, scheduling, revenue cycle
fundamentals, and regulatory standards. See complete job description
when applying.

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