Overnight Customer Service Representative (NV) - $22/hr

Rapid Response • Henderson, NV • 11h ago

Department: Customer Service - NV

Location: Henderson, NV

START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3603475&source=3603475-CJB-0)

At Rapid Response, customer service goes beyond answering calls; we are the calm, confident voice people rely on during emergencies. As a Customer Service Representative (CSR) you will use advanced technology combined with high industry standards to protect homes and businesses in communities across the country. Every day, you-ll respond to alarm activations, dispatch emergency responders and deliver exceptional service to our customers. If you have experience or an interest in customer service and in fast-paced or high-stakes environments, this is your opportunity to make a real impact.

Our 24/7 call center never closes; customer service representative (CSR) schedules include weekends, holidays and rotating days; with various stable shifts to choose from that accommodate individual needs; you can plan your life while doing meaningful work.

At Rapid Response you will find a work culture that emphasizes employee well-being and fosters an environment of respect, inclusion and diversity.

No prior industry experience is necessary! We provide extensive 4-week training.

Location

On site in Henderson, NV

Available Positions

Full-Time

Part-Time

Start dates Available

February 2026

Salary Range: $22 HOURLY + 2ND SHIFT, 3RD SHIFT, WEEKEND & SPANISH PAY RATE DIFFERENTIALS!

Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours. For hours worked between

+$0.50/hr. for hours worked between 5:00pm and 9:00pm

+$1.00/hr. for hours worked between 9:01pm and 6:00am

+$1.00/hr for hours worked on Saturday & Sunday between midnight and 11:59pm

+$1.00/hr. Spanish Bilingual

Responsibilities

Successfully complete all required training and follow company protocols and procedures

Process outbound calls to customers and authority agencies in a call center setting, some inbound.

Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency

Respond to, verifies, and dispatches on emergency signals

Handle security alarm activations for residences and businesses in a professional manner

Multitask and remain calm in various stressful situations

Qualifications

Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service

Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting

Successfully clear drug screen and background check to meet industry and security licensing requirements

What awaits you at Rapid Response

Annual salary increases, shift differentials, and performance bonuses

Medical, Dental, Vision, and 401k

Additional compensation for bilingual in Spanish

Paid Vacation and Sick Time

Wellness Program + Wellness DAYS OFF

Internal advancement opportunities

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it-s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

INDRR5

START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3603475&source=3603475-CJB-0)

Similar Jobs

Business Development Manager

Allied Universal • Las Vegas, NV • 5h ago

Management & Administrative

Company Overview: Join Allied Universal® Facility Management and Janitorial Services! We're committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welc...

5h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Henderson, NV • 10h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

10h ago

Go to Apply

Customer Service/Sales

Home Depot • Las Vegas, NV • 1d ago

Management & Administrative

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products usi...

1d ago

Go to Apply

Customer Service/Sales

Home Depot • Las Vegas, NV • 1d ago

Management & Administrative

1d ago

Go to Apply

Customer Service/Sales

Home Depot • Las Vegas, NV • 1d ago

Management & Administrative

1d ago

Go to Apply

Service Technician- Class A

Lithia & Driveway • Henderson, NV • 1d ago

Management & Administrative

Dealership:L0541 Henderson Hyundai Superstore Henderson HyundaiService Technician - Class A If you have the drive to perform, exceed and excel... then we want you to come work with us as an Automotive Service Technician....

1d ago

Go to Apply

Warehouse Office Support

Home Depot • North Las Vegas, NV • 1d ago

Management & Administrative

Job Description Associates in a Warehouse Office Associate role supports the daily operations of the distribution center by performing essential administrative and clerical tasks that ensure accurate documentation, smoot...

1d ago

Go to Apply

Relief Sales Manager

Keurig Dr Pepper • Las Vegas, NV • 1d ago

Management & Administrative

Job Overview: Relief Sales Manager for Las Vegas, NV and the surrounding area Hiring Immediately The Relief Sales Manager is responsible for up-selling and fulfillment/replenishment, focusing on execution and merchandisi...

1d ago

Go to Apply

Decatur Security Officer (Unarmed)

Golden Route Operations • Las Vegas, NV • 2d ago

Management & Administrative

City Las Vegas State NV Shift Graveyard Type of Shift Full Time Department Security Decatur Security Officer (Unarmed) Arizona Charlie's Decatur (Las Vegas, NV) Description: Summary: Demonstrate superior customer service...

2d ago

Go to Apply

IT CUSTOMER SUPPORT SPECIALIST I/II

Clark County, NV • Las Vegas, NV • 2d ago

Management & Administrative

IT CUSTOMER SUPPORT SPECIALIST I/II Print ( https://www.governmentjobs.com/careers/clarkcounty/jobs/newprint/5171555 ) Apply ? IT CUSTOMER SUPPORT SPECIALIST I/II Salary $26.00 - $41.52 Hourly Location Clark County - Las...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.