Systems Engineer I - Unified Communications

Cincinnati Children's Hospital Medical Center • Cincinnati, OH • 11h ago

JOB RESPONSIBILITIES

Project management- Participate in the design, development, and implementation of new and enhanced application requests. Identify the appropriate resources needed to complete small projects. Support the communication between internal and external parties on project related issues and developments. Participate in developing and managing project plans. Determine the scope and complexity of small to midsized projects. Work with cross functional teams.

Analysis: Participate in analyzing, designing, implementing, and maintaining moderately complex systems that greatly improves clinical care and patient management. Support system testing. Document testing outcomes. Work to develop technical solutions. Work to design, write, and prepare complete user and technical documentation. Analyze existing documentation and provide corrections and enhancement. Utilizes Development lifecycle process, operating procedures and documentation to implement and support system solutions.

Technical support- Participate in providing technical support and problem resolution assistance for production and process issues. Troubleshoot and decipher error messages. Identify required resources to resolve minor to midsized issues. Utilizes appropriate Change Control methods to implement system solutions. Serve as a resource person for and as a liaison between Cincinnati Children's departments and Information Services. Support departmental efforts to improve customer satisfaction. Evaluate and monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies. Participate in on-call support rotation and handle incident resolution, problem determination and resolution during that time.

Technical support- Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful, and Enthusiastic team members, and Safe (CARES).

Professional Development- Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education. Develop and maintain positive relationships, both internal and external to CCHMC. Motivate people and encourage teamwork. Work well with others and fosters a positive team environment. Prepare oral and written presentations. Conduct and participate in instructional seminars. Develop expertise in several Cincinnati Children's computer-based systems.

JOB QUALIFICATIONS

Bachelor's degree in a related field or equivalent combination of education and experience

0+ years of experience in a related job discipline

Primary Location Offices at Vernon Place Schedule Full time Shift Day (United States of America) Department IS Clinical & Building Infrast Employee Status Regular FTE 1 Weekly Hours 40 Expected Starting Pay Range Annualized pay may vary based on FTE status$61,401.60 - $78,291.20 Market Leading Benefits Including: Medical coverage starting day one of employment. View employee benefits here.

Competitive retirement plans

Tuition reimbursement for continuing education

Expansive employee discount programs through our many community partners

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjE2ODMyLjEwNTA4QGNpbmNpbm5hdGljaGlsZHJlbnNjb21wLmFwbGl0cmFrLmNvbQ

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