Back to Jobs search

Assistant Director, Member Experience

UCLA Health • Los Angeles, CA • 6h ago

Description

The Assistant Director, Member Experience will work closely

with the Director of Medicare Product Development & Bids to develop, lead,

and execute the organization's member experience strategy across all Medicare

Advantage products. This role is critical to improving CMS Star Ratings by

enhancing member satisfaction, engagement, and retention throughout the entire

member journey.

You will:

Lead the development and execution of a comprehensive member experience strategy for Medicare Advantage products

Drive improvements in CMS Star Ratings through initiatives focused on member satisfaction, engagement, and loyalty

Partner cross-functionally to identify, analyze, and resolve root causes of member pain points and grievances

Ensure timely and effective resolution of member issues, with a focus on continuous improvement

Design and implement proactive, data-driven solutions to enhance the member experience

Leverage AI/ML capabilities, analytics, and industry best practices to improve member satisfaction and retention

Monitor performance metrics and translate insights into actionable improvements across the organization

Salary Range: $116,300 - $264,600/annually

Qualifications

We're seeking a talented leader with:

Required:

A Bachelor's degree in Health Administration, Business Administration, or related field and/or equivalent experience

Eight or more years of in-depth understanding of healthcare operations, member journey and experience, and CMS Star Ratings

Strong knowledge of healthcare and/or Medicare Advantage operations, including CMS Star Ratings measures and performance drivers

Proven analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable strategies

Excellent communication, facilitation, and presentation skills, with the ability to convey complex topics clearly

Strong project management and organizational skills; able to manage multiple priorities under tight deadlines

Demonstrated innovation mindset with the ability to design creative, practical solutions to improve member experience

Empathetic, member-centric perspective balanced with a strategic, data-informed approach

Deep understanding of grievance and appeals processes, with the ability to identify systemic issues and develop sustainable solutions

Passion for improving healthcare delivery and ensuring every member feels valued, supported, and heard

Communicates clearly and persuasively across diverse stakeholder groups, including executives and external partners

Preferred:

A Master's degree in Health Administration, Public Administration or Business Administration

Experience leveraging AI, predictive analytics, and automation to drive member engagement, satisfaction, and retention

Ability to lead cross-functional initiatives that drive measurable improvement in member satisfaction, retention and Stars performance

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

Similar Jobs

Software Engineer - DevSecOps (Experienced or Senior) (Virtual)

The Boeing Company • Long Beach, CA • 1h ago

IT & Engineering

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity f...

1h ago

Go to Apply

Bilingual Mandarin Outside Sales Representative

AT&T • Sherman Oaks, CA • 2h ago

Sales & Marketing

Job Description: Build a more connected world by transforming the sales experience by helping customers and products unite. Our AT&T Business Sales teams are the foundation of our company - they offer millions of cus...

2h ago

Go to Apply

Bilingual Mandarin Outside Sales Representative

AT&T • Pasadena, CA • 2h ago

Sales & Marketing

2h ago

Go to Apply

Media Sales Coordinator

EchoStar • El Segundo, CA • 2h ago

Sales & Marketing

Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and prod...

2h ago

Go to Apply

Restaurant Shift Manager

Shake Shack • El Segundo, CA • 4h ago

Retail & Hospitality

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing th...

4h ago

Go to Apply

Manager, Construction Manager - Baldwin Park, CA

Kaiser Permanente • Baldwin Park, CA • 4h ago

Trucking & Construction

Job Summary: Manages construction projects, including managing budgets, staffing, and monitoring completion progress. Manages program performance by assisting in evaluating and implementing construction metrics and perfo...

4h ago

Go to Apply

Assembler/Installer

Aerotek • South El Monte, CA • 4h ago

Manufacturing & Warehouse

Description Ambulance manufacturer is looking for qualified production personnel to help with assembly of components for ambulances. Install components, circuit modules, relays, harnesses in variety of assemblies and cha...

4h ago

Go to Apply

Facilities Mechanical HVAC Engineer (Experienced or Senior)

The Boeing Company • El Segundo, CA • 5h ago

IT & Engineering

5h ago

Go to Apply

Parts Driver / Shipping & Receiving Clerk

Lithia & Driveway • Santa Monica, CA • 5h ago

Management & Administrative

Dealership:L0836 Audi Santa Monica Audi of Santa Monica Driver / Shipping & Receiving Clerk Why Audi of Santa Monica? Competitive compensation Supportive team and work-life balance Ongoing training and growth opportu...

5h ago

Go to Apply

Mechanical Design Engineer

Motorola Solutions, Inc. • Los Angeles, CA • 5h ago

IT & Engineering

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communic...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.