PBX Agent

Omni Hotels • Austin, TX • 2w ago

Location

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking aPBX Agent including a $500 Sign-On Bonusfor the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are

ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Responsibilities

As PBX:

Handling incoming and outgoing phone calls

Direct phone calls to appropriate Personnel

Assist all guests and associates

Omni Prompt Response Help Line

Wake-up calls

Responding to guest requests

Learn and disseminate basic hotel information

Empathetically listen to guest inquiries and provide appropriate responses

Qualifications

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

Ability to accurately and efficiently input information into computer systems

Ability to work cohesively with co-workers both within and outside of your department

Ability to compute accurate mathematical calculations

Ability to think clearly, quickly and make concise decisions

Ability to prioritize, organize and follow up

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

Previous customer service experience

Previous hotel PBX/front desk experience is strongly preferred

Previous cashiering experience is preferred

Previous guest relations training is preferred

Must be able to work flexible shifts including overnights, weekends, and holidays

Omni Hotels & Resorts is an equal opportunity employer - veterans/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-TX-Austin

Posted Date7 hours ago(11/11/2025 12:13 PM)

Requisition ID 2025-129419

of Openings 2

Category (Portal Searching) Front Office Operations

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