PMA Controls Associate

Manulife • United States, United States • 4d ago

As a PMA Controls Associate, you'll play a key role in supporting Group Benefits operations by managing eligibility updates identified through control reports. This role is central to ensuring a seamless customer experience and contributes directly to our mission of providing world-class benefits administration. You'll thrive in a dynamic, fast-paced environment where innovation and continuous improvement are encouraged.

Position Responsibilities:

Review and action eligibility fallout identified through control reports

Manage day-to-day eligibility updates including terminations, changes, and retirements

Investigate and resolve discrepancies, identifying root causes and recommending preventive solutions

Collaborate with internal teams to ensure accurate and timely resolution of issues

Maintain documentation and tracking of control report outcomes and remediation efforts

Required Qualifications:

Minimum 3 years of experience in customer service, benefits administration, or operational controls

Proficiency with Microsoft Office applications and communication tools

Strong written and verbal communication skills

Proven ability to manage multiple priorities in a fast-paced environment

High school diploma or equivalent (post-secondary education an asset)

Preferred Qualifications:

Experience working with control reports or audit processes

Demonstrated ability to troubleshoot and resolve complex issues

Strong analytical and problem-solving skills

Ability to adapt to change and drive continuous improvement

Collaborative and approachable team player with a customer-first mindset

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

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Referenced Salary Location

Waterloo, Ontario

Working Arrangement

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Salary range is expected to be between

$38,250.00 CAD - $63,750.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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