Product Support Engineer

Actalent • Wichita, KS • 11h ago

Job Title: Product Support EngineerJob Description

The Product Support Engineer serves as the product expert for flow meters, instrumentation, and cloud-connected products and platforms. This role provides North American distributors, OEMs, and end users with exceptional technical support, with a strong understanding of customer applications. The position requires maintaining current, in-depth product knowledge to effectively guide troubleshooting and resolve technical issues. Responsibilities include recommending products, utilizing pricing tools, and assisting with requests for quotes. Strong communication skills are essential across email, phone, and video.

Responsibilities

Understand customer applications and flow measurement/management needs to recommend optimal product solutions or identify and correct setup issues.

Assist with commissioning new equipment and provide technical support via phone, email, and video conferencing.

Initiate warranty/return claims and guide live installation/setup assistance.

Assist sales with customer inquiries, gather application requirements, select solutions, and provide accurate pricing and lead time information.

Support the development and maintenance of internal and external training tools.

Conduct daily functions using company processes and tools, recommending efficiency improvements. Maintain current work instructions for the role.

Collaborate to provide new content and maintain existing product information for reference.

Provide systems-level understanding of how flow meters integrate into customer applications (e.g., PLCs, SCADA, control loops). Identify root causes and propose practical solutions.

Deliver world-class service and support to channel partners, customers, and end users. Communicate clearly and promptly regarding sales opportunities, product questions, and performance issues.

Document and highlight critical information gathered from distributor, OEM, and end user interactions to support business strategy and product development.

Prioritize daily tasks, customer requests, and business projects. Maintain a well-organized work environment.

Demonstrate a desire for continuous learning and development as business needs evolve and product portfolio expands. May involve attending trade shows, visiting distributors, and training team members.

Comfortable working with digital tools to conduct daily tasks. Utilize contact center software for communication. May include administrator responsibilities for management software.

Collaborate with co-workers and other departments, providing backup assistance as needed.

Follow company policies and posted work rules.

Essential Skills

Seeking an Associates or Bachelor's degree in Electrical Engineering.

Previous engineering or application support role with flow meter and/or fluid management, or similar industrial products.

Engineering degree or currently pursuing, or equivalent product/industry experience.

Familiarity with industrial distribution channels.

Strong computer skills, including experience with ERP systems and Microsoft Office Suite.

Mechanical and electrical aptitude and willingness to learn specific product applications.

Excellent customer service skills.

Time management skills to balance changing priorities.

Positive attitude during peak customer demand.

Must be at least 18 years of age with technical experience.

Additional Skills & Qualifications

Experience with or strong technical understanding of flow meter applications.

Experience with or strong technical understanding of fuel transfer management systems.

1-2 years of ERP system experience.

Work Environment

This position is primarily based in an office environment, often sitting for extended periods while using a computer. The role may require lifting up to 20 lbs. The office is temperature-controlled, and occasional visits to manufacturing, warehouse, or shipping areas may necessitate wearing closed-toe shoes and safety glasses.

Job Type & Location

This is a Permanent position based out of Wichita, KS.

Pay and Benefits

The pay range for this position is $30.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wichita,KS.

Application Deadline

This position is anticipated to close on Nov 7, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

Similar Jobs

Systems Programmer / Analyst

R.D. Henry & Co. • Wichita, KS • 3h ago

IT & Engineering

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13411246 We are seeking aSystems Programmer / Analystwith a strong background inSQLand enterprise sy...

3h ago

Go to Apply

IT Technician

Crosswinds Casino • Park City, KS • 6h ago

IT & Engineering

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13411285 JOB PURPOSE This position is responsible for performing remote and desk-side hardware suppo...

6h ago

Go to Apply

Mold Room Technician

Vermillion Incorporated • Wichita, KS • 10h ago

IT & Engineering

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13411236 About the Role The Mold Operator is responsible for producing high-quality potted and molde...

10h ago

Go to Apply

Metals Hand Form Technician

Center Industries Corporation - CIC • Wichita, KS • 11h ago

IT & Engineering

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13411324 Metal Hand Forming Technician Key Responsibilities: Uses a variety of machinery and hand to...

11h ago

Go to Apply

Shipping & Receiving Technician

Vermillion Incorporated • Wichita, KS • 11h ago

IT & Engineering

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13411239 TheShipping & Receiving Technicianensures that all outgoing shipments meet customer qua...

11h ago

Go to Apply

Wire Harness Assembly Technician

Vermillion Incorporated • Wichita, KS • 15h ago

IT & Engineering

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13411237 About the role The Wire Harness Assembly Technician (or termination technician) works on th...

15h ago

Go to Apply

Field Engineer/Assistant Superintendent

Zernco • Wichita, KS • 1d ago

IT & Engineering

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13409892 At Zernco, employee and client satisfaction come before profit. We ensure the success of ou...

1d ago

Go to Apply

Pre-Engineered Metal Building Erector

Dondlinger & Sons Construction Co. Inc • Wichita, KS • 1d ago

IT & Engineering

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13409815 Job Title:PEMB Erector APEMB Erectorperforms any of the following duties onconstruction pro...

1d ago

Go to Apply

Automotive Technician/Mechanic

Don Hattan Dealerships • Park City, KS • 1d ago

IT & Engineering

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13409922 EVERY WEEKEND OFF! FULLY AIR CONDITIONED SHOP! We are seeking a dedicated and experienced M...

1d ago

Go to Apply

Ford or GM Automotive Technician

Don Hattan Dealerships • Augusta, KS • 1d ago

IT & Engineering

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13409921 EVERY WEEKEND OFF! FULLY AIR CONDITIONED SHOP! We are seeking a dedicated and experienced M...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.