This position supports the activities and responsibilities of the Customer Service Department.

Job Duties and Responsibilities:Respond promptly and professionally to incoming telephone calls and emails from Customers and Market Sales Reps

Responsible for account management for all assigned customers

Assist with reviewing assigned customer orders, requests and

concerns and handle appropriately

Assist in entering orders and warranties, as needed

Research items; provide information and answers to customers

questions

Proactively communicate to assigned customers through outbound

projects (webinars, training, promotions, market calls)

Develop knowledge of product and services effectively and be able to

convey information to customers

Provide timely resolutions to customers at all times

Understand and adhere to all established processes and policies

Monitor and track all open and pending orders of assigned customers

Document all daily activity in CRM database to track calls and

emails to customers

Manage all outsourced product for assigned customers

Process credit memos

Communicate with factory representatives in a clear and professional

manner

Complete, scan and file necessary paperwork

Audit orders to ensure compliance

R.D. Henry & Co.

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