At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
Summary: Join us at Portland General Electric as we redefine what it means to serve 900,000 customers with safe, affordable, reliable, and increasingly clean energy. As a Senior User Experience Designer, you'll be at the forefront of shaping how customers engage with the essential services that power their lives-designing intuitive, accessible and meaningful digital experiences that make energy easier to understand and manage. You'll collaborate across disciplines such as marketing, customer service, technology, data and delivery to ensure every digital touchpoint reflects our customer experience strategy, brand promise and energy mission. From concept through implementation, you'll lead with empathy, curiosity and design excellence, helping translate complex systems into frictionless human experiences. This is a unique opportunity to bring your creativity and technical expertise to a purpose-driven organization, where your work directly contributes to delivering safe, affordable, reliable and increasingly clean energy for all.
What you'll do:
Design with impact: Lead the design and implementation of customer-facing digital interfaces that deliver simple, engaging and trustworthy experiences across all platforms.
Champion the customer: Translate insights from customer research, usability testing and behavioral data into intuitive design solutions that meet real customer needs.
Collaborate to align: Partner with teams across the business to ensure each experience reflects our brand, customer promise and business objectives.
Advocate for excellence: Promote design thinking and user-centered principles across teams; mentor others to elevate design quality and consistency.
Drive with data: Analyze and share insights into customer behavior and preferences, using data to inform design priorities and measure impact.
Lead from concept to launch: Manage end-to-end UX efforts for digital initiatives-scoping, stakeholder engagement, design execution, implementation and continuous improvement.
Partner strategically: Collaborate with internal teams and vendors to bring digital design concepts to life, ensuring all deliverables meet scope, quality and performance expectations.
Who you are: You're a systems thinker and creative problem solver who thrives on making complex information simple, clear, and human. You have an eye for detail, a passion for improving everyday experiences, and the ability to balance business goals with customer needs.
You bring:
8+ years of UX or product design experience (enterprise or customer-facing platforms preferred)
Advanced design and prototyping skills (Figma, Sketch, Adobe XD, etc.)
Proven experience designing responsive web and mobile interfaces grounded in usability, accessibility, and customer trust
Strong analytical and storytelling skills, using insights to influence strategy and design decisions
Collaborative mindset-able to work fluidly across product, engineering, data, and business teams
A portfolio that demonstrates your ability to turn complex problems into intuitive, elegant digital solutions
EDUCATION/EXPERIENCE/CERTIFICATIONS
Education: Requires a bachelor's degree in graphic design, marketing, computer science or other related field or equivalent experience.
Experience: Typically eight or more years in digital user experience or a combination of software development and graphic design or marketing. Software development experience strongly preferred.
Certifications: User experience certification from a regionally accredited college or university a plus. Professional in Project Management (PMP) certification a plus.
COMPETENCIES (KNOWLEDGE, SKILLS, ABILITIES)
Functional Competencies:
Intermediate knowledge of and skill in applying design principles, standards, techniques and methodologies to digital interfaces
Intermediate knowledge of user interface design and digital graphics
Intermediate knowledge of design software
Advanced customer focus skills
Advanced skills in systems and software with customer- facing elements
Advanced skills in creating a seamless customer experience
Intermediate skills in analyzing customer data and determining trends
Advanced knowledge of user experience principles and techniques
General Competencies:
Intermediate analytical thinking skills
Intermediate conflict management skills
Intermediate influence skills
Intermediate negotiation skills
Intermediate organization and prioritization skills
Advanced problem-solving skills
Intermediate project management skills
Advanced written and oral communication skills
PHYSICAL, COGNITIVE DEMANDS AND SCHEDULE/ATTENDANCE
Physical:
Does the job require a valid driver's license? - No
Driving/travel/commute: Daily within service territory - Occasionally (one to two times a month or less)
Computer use (use computer regularly for entire work shift)
Cognitive Demands:
Ability to adhere to set response times, deadlines and time-sensitive tasks
Ability to follow accuracy standards
Ability to follow through on decision-making tasks
Ability to interact effectively and collaboratively within a team environment
Ability to communicate and problem solve when under stress
Ability to respond and adapt to frequent change
Ability to accept and demonstrate self-awareness when provided constructive feedback
Ability to discern feedback and acknowledge ownership of areas of improvement
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
Ability to successfully collaborate with peers, managers and others within the organization
Demonstrates sound memory
Ability to process new information to be applied consistently to work tasks
Schedule/Attendance:
Ability to work long hours
Ability to work a variable schedule
Ability to report to work and perform work during periods of severe inclement weather
Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance
Ability to work shift schedule (occasionally over weekends or nights when a new deployment occurs)
Ability to work on-call schedule (occasionally when new deployments occur)
Environment:
Office environment - Hybrid - 3 days per week in office
LI-Hybrid #LI-BJ1
Compensation Range:
$89,175.00 - $148,625.00
Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .
Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.
To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
