Package Solution Management Manager

Deloitte • Chicago, IL • 4h ago

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on December 20, 2025.

Work you'll do

As a Digital Foundry Operate & Innovation Manager, you will champion digital transformation initiatives, evaluate emerging technologies and recommend adoption where relevant. Collaborate with cross functional teams to pilot and scale innovative solutions, implement IT Operations, DevOps and automation.

Operational Leadership

Oversee day-to-day digital operations for client platforms, applications, and solutions.

Manage cross-functional teams (developers, analysts, support staff) to ensure seamless service delivery.

Monitor performance metrics and service level agreements (SLAs) to maintain high-quality standards.

Partner with client stakeholders to understand business needs and co-create transformation roadmaps.

Client Engagement & Relationship Management

Serve as the primary point of contact for clients regarding operations.

Understand client business needs and translate them into actionable operational plans.

Proactively identify opportunities for process improvement and innovation.

Service Delivery & Continuous Improvement

Ensure timely and effective delivery of managed services, including incident management, problem resolution, and change requests.

Drive continuous improvement initiatives to enhance efficiency, reliability, and scalability.

The TeamOur Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.

QualificationsRequired

8+ years of consulting and / or Customer operate/implement experience

5+ years' experience in end-to-end technical sourcing execution across multiple applications and infrastructure

Bachelor's degree

Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available

Preferred

Master's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience

4+ years' experience managing global service delivery from multiple centers

4+ years of experience applying SDLC methodologies (Agile, SCRUM, RUP, other)

3+ years' experience in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)

8+ years' experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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