Job Title
Operations Manager
Job Description Summary
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide leadership, mentoring and management to the administrative and office operations staff
Direct all financial management of the office, including monthly and annual operating budgets, forecasts, pipeline and reporting, and expense management
Ensure operational excellence through structural optimization and process efficiencies
Communicate, support and enforce company policies, procedures and initiatives throughout the market
Responsible for approvals at local level for Travel & Expenses, commission documentation, payables and resourcing needs
Work with the MD to establish or cultivate Cushman & Wakefield culture in a local market and uphold the firm's values, mission and standards at all times
Partners with Managing Principal to develop and implement best practices within the office and, when appropriate, makes critical judgement calls on behalf of the local leadership team
Job Description
Key responsibilities
Lead Market Operations
Responsible for working with the local MD and Regional Operations Director to achieve short-and-long-term objectives set for the market
Ensure profitability and product quality of the service delivery and support resources within the market
Creatively solve problems to ensure the market's offices operate in an efficient and effective manner
Leverage internal company-wide resources and advocate, support and increase adoption of firm-wide initiatives.
Ensure that office and all professionals are fully compliant with all local, provincial, and national licensing and regulatory requirements
Be a resource to fee-earners for purposes of company-wide service delivery offerings
Collaborate with counterparts in other markets to learn and utilize best operational practices
Develop short- and long-range operating objectives, policies and programs
Ensure overall achievement of budgeted financial targets and other standards set forth in approved business plans within the market
Promote and ensure compliance with company policies and operating procedures
Encourage cross-service line and cross functional collaboration across the specified market
Demonstrate expertise with all facets of the company's business, specifically services provided and customers served
Work with MD to resolve any fee disputes
Strategic Planning / Budgeting / Expense Management
Support strategic planning processes across the various service lines within the assigned market
Draft and finalize budget (revenue and expenses)
Solicit input from service line, fee-earners and market leads at pre-budget meetings regarding recent wins, pipeline activity, anticipated recruiting and attrition, capital spend, etc.
Manage expenses to plan
Review and approve all expense reports and determine if expenses are appropriate, categorized correctly and in policy in Workday
Review business case for necessity of expenditure
Understand expense policy for compliance and correct coding
Pipeline Management, Revenue Reporting and Forecasting
Develop, communicate and enforce guidelines on updating CRM system within Market
Review pipeline report for accuracy and follow-up with fee earners, as needed to update
Communicate finalization of pipeline to Leadership and answer questions as necessary
Deal Documentation, Commissions Accounting, Invoice Processing/Coding
Oversight for all deal processing, receivables, billing and cash collections in a market.
Provides Deal Management consulting and education to Fee Earners, Admins, Revenue Accountants/Revenue Accounting Administrators and local/regional Leadership questions related to: commissions, required deal documentation, and revenue recognition (i.e. Payment inquiries: Overpayment, underpayment, deductions, transaction detail & account balances)
Approve deal documentation and Revenue Summary Document to verify splits and other transaction details and work with fee-earners, as needed, to verify/update information and ensure adherence to policy
Work with MD to manage any conflicts over information recorded in deal documentation
Work with Legal Counsel to determine if changes to standard contracts/agreements are required
Oversee all incoming invoices using Workday
Work with Revenue Accountants/Revenue Accounting Administrators, Project Coordinators, and fee-earners, if necessary, to review all deal expenses associated with a closed deal
Oversee tracking of expenses related to deals
Review outstanding receivables and work with MD and fee-earners to determine strategy for collecting payments
Regularly review fee earner account balances to ensure they are repaid in a timely manner
In conjunction with the Revenue Accountants/Revenue Accounting Administrators, ensure broker adoption of broker reports
Recruiting/Hiring/On-boarding Staff
Responsible for hiring, onboarding, exiting local employees, in conjunction with HR. This includes properly opening/closing the position, interviewing candidates, ensuring equipment is obtained, interviewing, ensuring proper Day 1 experience
Prepare and deliver performance reviews
Work in conjunction with HR on performance issues
Ensure fee earners and employees are properly offboarded
Ensure compliance with record keeping and policy adherence
Other Operational Duties
Oversee tracking of broker licenses, professional memberships, and educational requirements and follow up with fee-earners on any delinquencies or upcoming actions required
Coordinate all aspects of office moves and real estate projects
Create and implement business continuity and emergency preparedness plan
Oversee any events and conferences within the market, working in conjunction with Marketing, as appropriate
Oversee and manage the purchasing and maintenance of office supplies and office equipment
Reporting relationship
Role will report to the following:
Operations Director
Role may have the following reports:
Brokerage Coordinator
Transaction Manager
Financial Analyst
Metrics
Role will be evaluated on the following:
Revenue and EBITDA performance
Market adoption and leadership of strategic corporate initiative, such as CRM system
Strength of office culture
Office/Market policy adherence
BACKGROUND AND EXPERIENCE
Demonstrated experience should include:
Bachelor's degree in Business Administration;
5 to 7 years' of operational management experience, real estate industry experience a plus
Significant progressive experience in operational and process management
Supervisory experience of accounting processes and tasks
Competencies
Extensive exposure to project and process management
Proven ability to manage and monitor budgets
Proven success in conflict resolution
Significant exposure to high level executive communications
Excellent written, oral, and presentation skills
Strong Microsoft Office Suite skills
Ability to plan, organize and manage processes
Ability to read, comprehend and analyze P&L statements
Knowledge of HR practices recruitment, interviewing, hiring, employee relations and staff development
Ability to manage employees and delegate workload
Work effectively in a team environment, coordinating time and tasks
High attention to detail
Knowledge of the real estate industry and business model
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job @type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 93,585.00 - $110,100.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any @type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.
INCO: "Cushman & Wakefield"
