Project & Program Manager, Marketing Operations

Wolters Kluwer • Chicago, IL • 3h ago

Wolters Kluwer, Health, provides trusted clinical technology and evidence-based solutions that engage clinicians, patients, researchers, students, and the next generation of healthcare providers.

As the Project & Program Manager - Marketing Operations , you will play a pivotal role in driving operational excellence across marketing campaigns and initiatives within the Health Literacy Research and Practice (HLRP) team. Acting as a key liaison between internal stakeholders, you will ensure that incoming requests to the Central Marketing Organization (CMO) are evaluated and prioritized in alignment with business objectives. You will also help ensure that resources are effectively allocated to deliver high-impact, multi-channel marketing programs that support growth and engagement

You'll work closely with Product Marketing and cross-functional teams to manage high-visibility campaigns, events, and ongoing marketing efforts, while maintaining a best-in-class project management framework.

In this role, you will work directly with the Director, Marketing Operations and work a hybrid schedule (two days in office, three days remote) from one of our local offices.

Key Responsibilities:

Lead and manage marketing programs aligned with organizational goals and revenue priorities.

Serve as a central hub for project intake, prioritization, and resource allocation across Central Marketing.

Collaborate with internal and external stakeholders to define project scope, timelines, and deliverables.

Monitor project progress, identify risks, and implement mitigation strategies through to the end of the campaign.

Ensure timely execution of campaigns and events, maintaining high standards of quality and efficiency.

Provide regular reporting on project status, milestones, and performance metrics through both written tools and live stakeholder engagement, including meetings and presentations. Ensure clear, consistent communication with cross-functional teams to drive alignment, transparency, and timely decision-making.

Support Product Marketing with execution of multi-channel growth campaigns.

Qualifications:

Education:

Bachelor's degree in Business, Marketing, or related field (or equivalent experience).

Experience:

5+ years of experience in marketing, including event marketing.

5+ years of hands-on project management experience.

Proven ability to manage complex projects, set deadlines, and remove blockers.

Strong stakeholder management and communication skills.

Demonstrated critical thinking and problem-solving capabilities.

Marketing to both B2C and B2B customers.

Tools & Technologies:

Familiarity with marketing automation platforms (Marketo, HubSpot).

Experience with project management tools (Smartsheet, JIRA).

Knowledge of CMS platforms (AEM, Sitecore), webinar tools (On24, Zoom, Webex), CRM systems (Salesforce), and analytics tools (Google Analytics, Domo).

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

Infor MRM or similar marketing resource management tools.

Key Competencies:

Strong organizational and time management skills.

Ability to work independently and collaboratively.

Excellent verbal and written communication skills.

High attention to detail and initiative.

Adaptability and responsiveness to change.

Positive, team-oriented attitude with a focus on building trust and collaboration.

LI-Hybrid

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA:: $76,350 - $105,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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