Administrative Assistant

Mental Health Association of Greater Spf • Springfield, MA • 3h ago

Administrative Assistant On-site Recovery & Housing Full time
Springfield, Massachusetts, United States About MHA MHA - Mental Health
Association is a nonprofit organization dedicated to helping people live
their best life. We provide a wide range of services across Western
Massachusetts, including outpatient therapy, substance use recovery,
supports for individuals with developmental disabilities or brain
injuries, and residential and housing programs. MHA serves individuals
impacted by mental illness, substance use, developmental disabilities,
brain injuries, and homelessness. Our mission is rooted in inclusion,
dignity, and empowering people to lead fulfilling, independent lives.
About the GRIT Program The GRIT program by the Mental Health Association
(MHA) offers residential rehabilitation for individuals with substance
use challenges and co-occurring mental health conditions. GRIT provides
a structured, supportive environment focused on recovery, personal
growth, and long-term stability. Residents engage in individualized
counseling, recovery-focused programming, and community activities like
education, job training, or employment. With locations in Springfield
(men\'s programs) and Holyoke (LGBTQIA+ program), GRIT combines the
comforts of home with access to vital resources. A skilled,
multidisciplinary team works closely with each resident to build a
strong foundation for recovery and create personalized aftercare plans
for a successful return to the community. Position Summary The
Administrative Assistant supports the management team in a residential
rehabilitation setting by coordinating office operations, managing
billing processes, registering individuals for services, and maintaining
records in an electronic health system. This role involves direct
communication with clients, staff, and external vendors, while ensuring
that administrative and compliance tasks are completed in a timely,
organized, and professional manner. Schedule: Monday through Friday
8am-4pm (40h) Pay Rate: \$20 an hour Key Responsibilities Register new
individuals seeking services into the electronic health record system.
Coordinate with vendors regarding deliveries, purchases, and
maintenance. Schedule meetings and appointments with internal
departments and external contacts. Take and distribute meeting minutes
as needed. Verify insurance eligibility using online and telephone
systems. Prepare, enter, and submit billing data accurately and on time.
Act as a liaison between departments and administrative professionals.
Provide administrative training and support to supervisors and staff.
Compile reports, make copies, and manage physical and digital data. Scan
and upload documentation to electronic systems in a timely manner.
Ensure all administrative documentation meets regulatory standards and
deadlines. Collaborate with the Program Director and Fiscal Department
to manage third-party billing, coding, and documentation. Work
effectively with members of the interdisciplinary team. Actively
participate in agency licensing and accreditation processes.
Requirements Valid driver\'s license, safe and reliable vehicle, and
acceptable driving record preferred Experience in customer service,
front desk coordination, and administrative support Skilled in verifying
insurance, billing preparation, and data entry Proficient with
electronic health record systems and general computer applications
Strong organizational, communication, and time management skills Ability
to work collaboratively with diverse teams and external partners
Bilingual preferred

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