Reference #: 5131
Overview
Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmunity. Incyte is committed to the rigorous pursuit of research and development excellence to improve the lives of patients, make a difference in health care, and build sustainable value.
The Company strives to discover and develop first-in-class and best-in-class medicines-advancing a diverse portfolio of large and small molecules.
The Director, Business Information Services - Market Access, will drive the technical strategy, architecture, and implementation of commercial systems for the Dermatology Business Unit, specifically the market and patient access teams. This highly technical leadership role is responsible for delivering scalable, secure, and integrated technology solutions across CRM, Business Intelligence (BI), data platforms, and other critical commercial systems. The ideal candidate combines deep technical expertise with strong leadership capabilities and a thorough understanding of pharmaceutical commercial operations.
Essential Functions of the Job (Key responsibilities)
Develop the technical roadmap and system architecture for commercial platforms, including CRM (Veeva/Salesforce), BI (Power BI), data integration pipelines, and master data management.
Lead end-to-end software development lifecycle: requirements gathering, UI/UX design, architecture review, development oversight, QA/testing, deployment, and maintenance.
Design and oversee scalable system integrations, including APIs, data pipelines, and ETL processes across internal systems and third-party data sources (e.g., IQVIA, claims, SP data).
Collaborate with business stakeholders to gather functional requirements and translate them into technical specifications and prioritized development plans.
Guide solution design in partnership with system architects and data engineers to ensure performance, scalability, and compliance.
Manage a team of developers, business analysts, and vendors to ensure timely and high-quality delivery of technology initiatives.
Ensure ongoing data integrity, availability, and compliance with pharmaceutical regulatory standards (e.g., HIPAA, 21 CFR Part 11).
Proactively monitor production systems, address issues, and implement system optimizations.
Lead change management, end-user training, and system adoption strategies across the organization.
Qualifications (Minimal acceptable level of education, work experience, and competency)
Bachelor's degree in Information Systems, Computer Science, Engineering, or related field (Master's preferred).
8+ years of progressive technical experience in Commercial IT, Sales Operations, or enterprise application development, with at least 3 years in a technical leadership role.
Demonstrated success in leading cross-functional technical teams and managing vendor/partner relationships, leveraging a collaborative and proactive style to align business objectives with technology solution.
Proven experience architecting and managing pharmaceutical commercial systems, including:
oCRM platforms: Veeva CRM (preferred), Salesforce
oPatient Support Hubs
oBI tools: Power BI, Tableau, Qlik
oETL and data integration tools (e.g., Informatica, Azure Data Factory, Talend)
oIn-depth knowledge of data warehousing and modeling (e.g., Snowflake, Redshift, SQL Server)
Strong understanding of pharmaceutical business processes, including:
oPatient support life cycle including copay and other affordability programs, prior authorization support and patient assistance programs
oExperience with Payer and Pharmacy contracting including rebate analysis and fraud investigations
Experience working with diverse pharmaceutical data sources:
oClaims data (FIA, Copay, Specialty Pharmacy), and digital/multi-channel engagement data, Copay and affordability programs
Knowledge of security frameworks and compliance requirements: HIPAA, 21 CFR Part 11
Hands-on experience with cloud platforms (e.g., AWS, Azure) and DevOps practices is a plus
Familiarity with Agile, Scrum, or hybrid project management methodologies
Excellent verbal and written communication skills with both technical and non-technical stakeholders.
Strong analytical, problem-solving, and decision-making abilities.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We Respect Your Privacy
Learn more at: http://www.incyte.com/privacy-policy
The Incyte hiring organization processes your personal data to manage your job application in order to enter into an employment relationship with you if you are the successful candidate.
During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process here.
You may have the right to access, delete, restrict, edit, move, or object to the use of your personal data. You may also have a right to report concerns to the authority responsible for data privacy in the country where the position is based or where you live or work.
You can learn more about Incyte's data protection practices here. By accessing this link you can learn about the @types of personal data we collect, how we use it, whether collection and processing is optional, sources of the personal data we process, how it is shared, where it is stored or transferred to, how long we keep it, and contact information for Incyte, Incyte's data protection officer, and your supervisory authority (if applicable).
Please contact privacy@incyte.com if you have any questions or concerns or would like to exercise your rights.
We appreciate, celebrate, and thrive on one another's differences and strengths and are proud to be an Equal Opportunity Employer. By valuing diversity of backgrounds and perspectives and prohibiting all forms of harassment, we are able to promote a collaborative and innovative work environment in which everybody can contribute to their fullest potential.
