Senior Operations Manager
Location:Downey, CA
Job ID:4168
Salary:$95000 - $100000 Per Year
Area of Interest:Administration
Division:Adult Services
Shift Type:Day
About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans- services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE:$95000 - $100000 Per Yer
BENEFITS:VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Senior Operations Manager is generally responsible for identifying and marshalling the resources necessary to achieve the organization's goals through the various programs operated by SCADPand Volunteers of America Los Angeles (VOALA) substance use facilities. Specifically: multiple programs providing to clients individualized assistance through access to service linkages, counseling, substance use treatment, life planning, and various crisis intervention methods in order to prepare individuals for further success. The Operations Manager will stay up-to-date on the rules and regulations involved in providing federal or state public services, and direct resources toward creating links with other non-profit organizations in order to pool resources and coordinate efforts. The Operations Manager is also responsible for monitoring and renewing facility licensing and ensure facilities are up to code with health and safety regulations.
DUTIES AND RESPONSIBILITIES
PROGRAM DEVELOPMENT: In collaboration with the Clinical Regional Director and the Program Managers, develop and manage program budgets, programmatic and individual performance goals, and service delivery for SCADP programs in accordance with the various grant/contract/state requirements
Develop program policies, procedures, plans, and associated communications needed to operate residential and non-residential programs serving various populations of underserved individuals
Develop policies, procedures and records shall support CARF accreditation and meet all local, state, federal and contract/grant regulatory requirements Develop best practices and tools for management of residential and non-residential programs .,
SUPERVISION OF PROGAMS - Achieve grant objectives by:
Overseeing facility operations, in conjunction with Program Managers
Overseeing health and safety standards across SCADP and VOALA substance use facilities
Ensuring all services to clients are properly recorded: in both a hard (paper) and soft (electronic health record (EHR)) file format
Through Program Managers and Quality Assurance Manager, monitor provision of services provided to participants to ensure the quality and effectiveness of services provided
Ensure program(s) interim and final goals and requirements are achieved
Evaluate program effectiveness; make proposals to senior management
In collaboration with Quality Assurance Manager and Regional Clinical Director, provides Knowledge and overview of services in EHR, enforcing documentation standards and evidenced based practices
Support Program Managers in the operation of the facilities and support of clients.
In collaboration with Regional Clinical Director, engage in and oversee various grant reporting needs to satisfy funder requirements
TRAINING: Train, coach, and manage the SCADP and VOALA substance use teams on program requirements, tools, and methods to meet those requirements, including required credentials and continuing education
Effectively communicate program and project expectations to team members and management in a timely and clear fashion
Plan, conduct and record required in-service training
Delegate tasks and responsibilities to appropriate personnel
COORDINATE MULTIPLE PROGRAMS: With the Program Managers, supervise operations of multiple teams of staff engaged in various programs, collaborate with HR Department Corporate administration staff
Address employee issues, coordinate with Regional Clinical Director and Program Managers all staffing issues, and employee conflicts, involve HR as required.
Ensure Program Manager-s effectiveness with human resources including staffing, scheduling and coverage, performance management, attendance, timecard compliance, and accountability
BUDGETING: Publish monthly budget reports and proposals
Estimate and allocate resources that programs may need in order to achieve goals
Create and analyze budget reports, make projections for future budgets to meet program goals
Report to CEO and CFO recommendations
COMMUNICATIONS and COLLABORATION
Keep Clinical Regional Director, SCADP and VOALA substance use facilities informed of progress towards achieving Grant goals; Communicate with funders on an ongoing basis
Meeting all funder reporting timelines
Collaborate with community partners for services and housing opportunities to program participants
Collaborate with other SCADP and VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities
Plan and participate in community outreach efforts to gain and maintain community support for the programs
ESSENTIAL DUTIES
PROGRAM DEVELOPMENT:
Develop program policies, procedures, plans, and associated communications documents
Proactively manage changes in project scope, identify potential crises, and devise contingency plans that meet CARF and regulatory requirements
Develop best practices and tools for project execution and management
WORKFORCE MANAGEMENT: Through Program Management, provide resources to train, coach, and manage SCADP and VOALA teams on program requirements, evidence-based practices, EHR, tools, and methods to meet those requirements. Ensure Program Manager effectiveness with managing staffing and all aspects of performance management and human resources compliance.
BUDGETING RESOURCES: Allocation of resources, financial, facility, staffing and support (transportation, dining, supplies, et cetera)
FUNDER FOCUS: Ensure subordinate Programs are accountable and meet Funder Requirements, communicate with funder on an ongoing basis.
COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.
COORDINATION WITHIN VOALA: Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities.
PLANNING and ORGANIZATION: Effectively plans workload of subordinate individuals and programs - deploys and organizes resources.
CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the mission of SCADP and VOALA
Community Outreach.
Coaches and mentors junior staff.
Other duties as required and is subject to change at any time.
Qualifications
REQUIREMENTS:
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EDUCATION:
Bachelor's degree in Business (or related discipline)
Current Alcohol and Drug Counseling Certification by an approved accrediting organization (CCAPP, CADTP or CADEE)
EXPERIENCE:
5 years of experience in Business or non-profit Management.
2 years of Budget Management / Oversight Experience
2 years experience in policy development and continuous improvement
Experience in grant management and reporting
Experience with SUD treatment and MAT
PREFERRED QUALIFICATIONS:
Masters degree preferred, LMFT preferred
History of working with multiple community partners, existing relationships a major plus.
Experience connecting clients to community and government resources.
Familiarity or work experience in a social services field and/or health care
Familiarity with CARF accreditation
Bilingual in English and Spanish.
Knowledge about community resources
Knowledge of Harm Reduction Model
Experience with Electronic Health Records and other relevant databases used by partner service providers
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment
