Call Center Agent

ManpowerGroup • Itasca, IL • 4h ago

Our client, a leading provider in customer service solutions, is seeking entry-level Call Center Agents to join their team. As a Call Center Agent, you will be part of the customer support department, assisting clients and customers with various service requests. This is an entry-level position.

Job Title: Call Center Agent

Location: Itasca, IL

Pay Range: $18

Shift: 8am-4:30pm (Various days including weekends)

What's the Job?

Assist customers in need of roadside assistance and provide support for various service requests.

Handle calls related to repair approval and reimbursement processes as well as insurance claim requests.

Manage rental requests and insurance claims inquiries effectively.

Gather situational information to proceed with service requests using internal and external systems.

Provide assistance with trip interruption and passenger transport inquiries.

What's Needed?

Strong call center skills with a focus on problem-solving.

Ability to communicate clearly and effectively with customers.

Experience in handling multiple call @types and service requests.

Proficiency in using various applications and systems for service management.

Flexibility to work on any day of the week, including weekends.

What's in it for me?

Opportunity to work in a dynamic and supportive environment.

Gain valuable experience in customer service and call center operations.

Be part of a team that values collaboration and professional growth.

Access to ongoing training and development opportunities.

Work with a diverse range of clients and service requests.

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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