Sales Coordinator

Margaritaville Resort Cape Cod • Hyannis, MA • 1d ago

The Sales Coordinator is responsible for providing administrative
support to the Sales and Catering Team. Responsibilities include
servicing existing clients and providing excellent guest service to all
Hotel Guests and potential guests. Essential Duties and Responsibilities
Provides professional and courteous guest service at all times The
answering of the general sales line and the qualifying of inquiry phone
calls for proper distribution to the correct sales manager for follow-up
Creating proposals, contracts and BEO\'s to be sent by Sales Managers
when requested Maintain continuous communication with the Group Sales
Managers as it relates to accurate follow-up and closure of the business
Maintain a positive working relationship with departments interacting
with in-house groups Must be able to effectively deal with internal &
external guests, some of whom will require levels of patience, tact and
diplomacy to defuse anger, collect factual information and resolve
conflict Must be able to support multiple Sales Managers in their
efforts to close business Must be able to communicate verbally and in
writing in English and prepare dynamic proposals Provide hands on
support during peak business times Maintains hotel competitive analysis
statistical information Contacts in-house guests, group leaders, and
meeting planners to promote good will and garner additional business
Maintains current filing system and prepares reports (Sales Call
Reports, Internal Sales Reports, etc.) Follows up on progress of booked
groups by monitoring room night pick-up, rooming lists and cut off dates
Attends weekly sales and team meetings Work cooperatively with all
departments to fulfill guest and client expectations Generate group
and/or corporate leads through internet prospecting, networking, and
telemarketing Ensures all documents produced by the Sales Department
(i.e. BEO?s, contracts, rooming lists, proposals) are completed
accurately and on time. Coordinates necessary arrangements with vendors
relating to sales Assist sales team by managing schedules, filing
important documents and communicating relevant information Gather
materials and assemble information packages (e.g. brochures, promotional
materials) Actively update the entire sales and catering process in the
sales software system Reports including but not limited to: Lost
Business Reports Weekly Activity Reports Weekly Call Reports Group and
Catering Goals Group and Catering Pace Reports Sales Action Plan (sales
strategies) Budget ROB and Forecast Sales Pipeline Manage your CRM and
account workflow BEO\'s Create Proposals and Merge Contracts Other
duties as assigned by Director or sales or the management Additional
Duties Completes projects as determined by Director of Sales Actively
seeks out other tasks when current work is complete Participates in
ongoing education and training of Franchise and Hotel Management Company

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