Digital Navigator

Northeastern Illinois University • Chicago, IL • 11h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12863652

Receive, return, or initiate telephone, email or in-person contact

with Illinois residents and community organizationsseeking assistance or identified by CSU, NEIU, UIC, GSU, Illinois Broadband Lab, or Illinois Innovation Network forassistance.

Confirm eligibility for program services, from informational

services to everyone to technical assistance for thoseresiding in the eligible geographic area.

Assess their access to technology, current digital skill level

pertaining to what they need to accomplish the learningplan, connectivity needs, and internet use priorities.

Work with community members to identify and agree upon goalsfor

Digital Navigator services. Confirm the details with the resident.

Coach, train, and guide residents individually or in group settings

on how to use their home internet service to meettheir day-to-day needs (i.e., creating an email account, applying for a job, participating in virtual learning, etc.). Thismay include both in-person, phone, and online interactions, as well as referral to sources of additional no-cost digitalliteracy skill training offered in their community at non-profits, community-based or faith-based organizations, government departments, or other institutions.

Serve as a trusted, supportive, and empathetic resource forcommunity

members as they build confidence in their digital skills.

Work collaboratively with community organizations, local government,

anchor institutions, and other serviceproviders to coordinate and provide information and training at their facilities to their members/clients/customers.

If applicable, provide training at an agreed upon training site or

location other than a community anchor institution.

If applicable, advise residents about free or affordable home

internet service options for which they may qualify(such as ACP), assist clients to apply for services they choose, and support their efforts to secure service. Help themnavigate enrollment processes from start to finish.

If applicable, advise residents about sources of affordable

computers or other internet connected devices for whichthey may qualify, and support their efforts to acquire appropriate devices and where they can get help for repair.

If applicable, advise residents about financial digital literacy and

connect them with the Illinois Comptrollers Bank Onprogram.

Track @types of requests through a uniform system, as well as each

residents progress toward goals. Keep accurate and timely records, and report outcomes as required. Proactively follow up with residents.

Plan and manage assistance to each resident with the goal of

fulfilling the agreed-upon.

Coordinate and collaborate with the local digital equity leadership

entity for the region or area of service to deliver grant-funded services.

Complete and remain current on internet safety training to be able

to advise community members at a basic level on how to stay safe and avoid scams. Follow safety protocols. Maintain the confidentiality of client information.

Other tasks as necessary or as assigned by the Principal

Investigator, project manager, navigator lead, or direct supervisor.

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