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LIBRARY REFERENCE

Independently provides reference services from the CCICS Library in

both in-person and onlinemodes of communication. Activities include analyzing and responding to complex queries, performingfinding activities, such as conducting advanced reference interviews, and providing formal or informalinstruction in the use of bibliographic tools, including print and online catalogs, directories, indexes,digital repositories, and standard reference works.

Activities also include guiding patrons informulating research

questions, choosing appropriate keywords, creating effective search strategies,retrieving relevant information, citing sources, and avoiding plagiarism.

CIRCULATION

Independently performs tasks associated with the operations of the

CCICS Library Circulation Desk.Tasks include complex circulation activities, such as working with library patrons to resolve and respondto circulation problems, and administering and interpreting circulation policies and procedures.

Checks in and out materials; shelves and retrieves resources;

processes and receives interlibrary loan requests;and communicates with circulation staff at other library locations to troubleshoot and resolve circulationissues.

TECHNOLOGY ASSISTANCE

Assists library patrons in using software, hardware, and equipment

in the CCICS Library.

TECHNOLOGY & SPACE MONITORING

Performs regular audits of public and library computers,

troubleshoots problems, and reports/escalatesissues to the Library IT Technical Associate and/or UTS.

Monitors copier equipment and requests toner/paper, reporting issues

as needed.

Creates a welcoming environment by updating information onbulletin

and room reservation boards, maintaining tidy and organized spaces, and notifying libraryand/or CCICS administration of facility/maintenance issues.

Maintains collaborative relationships withCCICS staff and

administration to ensure clear and consistent communication about library services,hours of operation, shared use of space, and any operational changes that impact both the library andCCICS.

RELATED DUTIES

Performs related duties as assigned.

Northeastern Illinois University

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