Branch Operations Lead - Minnesota Central Market - Minneapolis,MN

JPMorgan Chase • Minneapolis, MN • 3d ago

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

As a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements. A Branch Operations Lead Trainee is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.

A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.

Job responsibilities

Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture

Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings

Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures

Introduces customers to the branch team who will build relationships and assist with specialized financial needs

Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week

Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards

Required qualifications, capabilities, and skills

High school degree, GED, or foreign equivalent

Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements

Availability to work Branch hours including weekends and some evenings

Preferred qualifications, capabilities, and skills

Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate

Strong desire and ability to influence, educate, and connect team, partners, and customers to technology

Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment

Some College level or military equivalent or 2+ years of branch banking experience

Training requirement

Successful completion of the Branch Operations Lead training program is a pre-requisite to be considered active in Branch Operations Lead role

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Minneapolis,MN $25.87 - $31.73 / hour

Similar Jobs

Accounting Manager

Norstella • Saint Paul, MN • 10min ago

Finance & Accounting

Accounting Manager Company: Norstella Location: Remote, United States Date Posted: Jul 23, 2025 Employment Type: Full Time Job ID: R-1360 Description About Norstella At Norstella, our mission is simple: to help our clien...

10min ago

Go to Apply

Partner Marketing Manager

Optiv • Minneapolis, MN • 23min ago

Management & Administrative

This position will be fully remote and can be hired anywhere in the continental U.S. Optiv Marketing is seeking a Partner Marketing Manager to work with a subset of the company's growing business partnerships. This subse...

23min ago

Go to Apply

Sales and Marketing Specialist

WUCW-TV • Minneapolis, MN • 38min ago

Sales & Marketing

Job Duties Help Brands Thrive: Join our media sales team and play a pivotal role in helping brands and companies grow. By identifying new opportunities, building strong client relationships, and delivering impactful solu...

38min ago

Go to Apply

Accounting Manager

Robert Half • Saint Paul, MN • 38min ago

Finance & Accounting

Description We are looking for an experienced Accounting Manager to join our team in St. Paul, Minnesota. This long-term contract position offers a hybrid work environment and requires a proactive individual to support k...

38min ago

Go to Apply

Marketing Communications Consultant - Remote

UnitedHealth Group • Eden Prairie, MN • 41min ago

Management & Administrative

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the ca...

41min ago

Go to Apply

Global Strategic Marketing Manager

nVent • St Louis Park, MN • 59min ago

Management & Administrative

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive elect...

59min ago

Go to Apply

GI Marketing Manager - Associated Products

Sherwin-Williams • Minneapolis, MN • 1h ago

Management & Administrative

This position will play a critical role in accelerating profitable Associated Products (AP) sales growth within the General Industrial Division in USCA. The successful candidate will partner with division marketing, terr...

1h ago

Go to Apply

Medical Devices and Life Sciences Attorney - Minneapolis

Stinson Leonard Street LLP • Minneapolis, MN • 1h ago

Hospital & Medical

Description Stinson LLP is seeking an Attorney with at least seven years of experience to join the Healthcare & Insurance Division. The Division is home to attorneys providing transactional and regulatory counsel to...

1h ago

Go to Apply

HIPAA, Healthcare Data Privacy, & AI Attorney - Minneapolis

Stinson Leonard Street LLP • Minneapolis, MN • 1h ago

Hospital & Medical

1h ago

Go to Apply

Customer Service Associate

Walgreens • Circle Pines, MN • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.