Alliance Specialist

Border States Electric Supply • Albertville, MN • 1d ago

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Fargo, ND or Albertville, MN, or Pewaukee, WI. Job Summary Supports the day-to-day operations focused on assigned customers and the branches that support these Supply Chain Services (SCS) accounts. Coordinates resources to ensure customer satisfaction, project efficiency, and contract performance. Assists with customer growth and retention. Develops innovative solutions and methods to solve problems and assist with issue resolution for assigned customers. Coordinates communications, action plans, projects and tasks. Coordinates customer specific inventory, pricing, data loads and reporting needs with the appropriate corporate departments. Responsibilities Essential Functions Responsible for providing cross functional support to other members of the SCS and corporate departments with specific focus on reporting, quality assurance, customer focused technology tools, and customer specific projects. Serves as branch contact for assigned accounts and is the liaison to appropriate SCS, corporate or branch personnel. Develops innovative solutions and methods to solve problems and assist with issue resolution. Coordinates communications, action plans, projects and tasks with BSE Branches and Corporate Departments. Coordinates and prepares data and reporting for customer core team meetings or business reviews. Develops documentation of reports, quality assurance tool and data sets to ensure clarity and the integrity of the reports/data. Represents the customer's interests for the SCS team during periodic internal pricing and inventory meetings. Coordinates customer specific inventory, pricing, data loads and reporting needs with the appropriate corporate department for assigned accounts. Facilitates and assists Branch, Business Development and Corporate Personnel with new agreement proposals and implementations. Facilitates training on best practices and continuous improvement tools for customers including: Total Customer Cost Management (TCCM) tools and techniques, delivery date management, customer inventory control, customer technology options and other innovative supply chain methods. Ensures there is effective communication and follow through for assigned customers. Facilitates Quality Assurance by monitoring and analyzing reporting tools and improving BSE's performance. Non-essential Functions Provides project assistance and support on a wide variety of customer focused projects including backup support for customer technology and integration needs. Assists in the preparation, participates in, and assists with SCS customer corporate audits. Serves as backup for other SCS team members. Performs other duties as assigned by supervisor or designate. Qualifications Four-year business, communications, distribution or related degree or the equivalent in work experience. Minimum two years of prior customer service or sales experience with knowledge of business processes and procedures preferred. Advanced working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint) preferred. Skills and Abilities Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan, prioritize and organize. Excellent customer service skills include being competent, accurate, responsive and engaged. Ability to work independently as well as perform in an environment of collaboration, teamwork, innovation, change management and problem solving. Ability to interact with customer and BSE personnel with a wide range of job responsibilities. Requires attention to detail and accuracy Ability to influence and guide teams towards results. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33% Frequently34 - 66% Continuously: 67 - 100% Lift from Waist:

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