Customer Service Representative

Siemens Energy • Olean, NY • 20h ago

A Snapshot of Your Day

You will be part of our spare parts sales team of Siemens Energy for Compression, preparing spare parts offers and booking orders for spare parts. This position will advise and support Client Managers to determine client needs and to identify opportunities for parts sales. You will coordinate between the different functions and stakeholders (i.e., supply chain, engineering, manufacturing, order management, regional sales support team, regional client managers).

How You'll Make an Impact

Single point of contact for the regional bid management team for all RCE (Reciprocating Compressors and Gas Engines) spare parts quote requests.

Prepare formal bids and price information on an accurate and timely basis using SAP, SFDC (SalesForce.com), pricing tools.

Make active and informed decisions on parts pricing.

Liaising and coordinating with the relevant functions to establish timely submission of quotations. Ensure minimum quote response time (QRT) and escalate if required.

What You Bring

High school diploma or Technical Diploma in engineering; bachelor's in mechanical engineering or related field preferred, or equivalent experience.

2+ years of experience in Customer Service, Sales, or Data Management; more experienced candidates may qualify for senior roles.

Strong communication, interpersonal, and presentation skills; professional demeanor and organizational abilities.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with ERP software (Oracle, SAP) is a plus.

Detail-oriented with a focus on accuracy while meeting tight deadlines.

Ability to work both collaboratively and independently, demonstrating self-motivation and knowledge of Siemens Energy's products and services.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Candidates want to learn about the divisions they will be joining-the structure, how it works together, and the role it plays in driving Siemens Energy's mission forward.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards/Benefits

Career growth and development opportunities

Supportive work culture

Company paid Health and wellness benefits

Paid Time Off and paid holidays

401K savings plan with company match

Family building benefits

Parental leave

https://jobs.siemens-energy.com/jobs

This job may be based in Olean or Painted Post, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatenergy.com/thinking-of-joining.html . The base salary range for this position in Olean or Painted Post, New York is $61,500-$114,400.

Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Equal Employment Opportunity Statement

Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local

law.

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