Customer Service Representative

Community Choice Financial Family of Brands • Salina, KS • 1d ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13716152

What Youll Do - Essential Duties and Responsibilities\ \ \

Connectwith customers to cultivate lasting relationships that drive

repeat business.

Review,validate, and process customer transactions with accuracy.

Maximize customer success by offering personalized financial

services that fit their lifestyle.

Enter andmaintaincustomer information with precision and integrity

into a Point of Sale (POS) system.

Build newbusinessby completing daily call campaigns.

Assistin customer account management and collections by accepting

payments and managing customer appointments.

Perform duties outside of the office, where applicable, includingon

sitevehicle appraisals, store errands, and external marketing.Participate inin-store and community events.

Maintain internal and external store appearance and meet cleanliness

standards to enhancecustomerexperience.

Maintain office security protocols and conduct proper opening and

closing procedures, including management of vault and cashdrawer, as needed.

Uphold compliance with Company policies and procedures, and all

relevant local, state, and federal laws and regulations.

Engage in ongoing training and stay current on product and process

changes.

Work efficiently in a dynamic and fast-paced environment and

effectively navigate multiple tasks with ease to meet individual and team performance standards.

Conductadditionaltasks as directed by leadership.

Maintain a full-time work schedule with regular, in-person

attendance, including weekends. A full-time work schedule for this position includes, at a minimum,40 hoursperweek.*\

*Store hours, schedules, and/or the minimum number of hoursrequiredfor this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiteraboutthe most up-to-date requirements.

What Were Looking For Qualifications and Skills\ \

A high school diploma or equivalent.

Excellent verbal and written communication skills, plus professional

demeanor with customers andcolleagues.

Meticulous attention to detail and ability to accurately enter data.

Proficiencyin usingphones,POSsystem, Microsoft Office, and other

computer systems.

Must be at least 18 years of age(19 in Alabama).

Background checkrequired. All background checks are conducted, and

their results are considered,in accordance withapplicable law.

The ability to meet the physical demands of this position,

whichfrequentlyincludesremainingin a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Nice to Haves PreferredQualifications and Skills

Experience incheckcashing, document verification,and/ormoney order

processing.

Priorcashhandling, cash drawer/vault management experience.

Bilingual (English/Spanish) is a plus and may berequiredfor certain

locations.

Valid driver\'s license, auto insurance, and personal vehicle to use

throughout the workday (mileage compensated).

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