Job Title: End User and Systems (AV/VTC) Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
The Opportunity:
Responsible for providing Audio Video/Video Conferencing and end user device support to end users across multiple support facility. The candidate is responsible for delivering professional, high-quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. This candidate will support unclassified equipment, some of which is in classified space.
Responsibilities:
Manage and maintain Multimedia Streaming Systems and Video Conferencing (VTC) equipment ranging from simple desktop to more complex integrated Audio-Video systems.
Configure and maintain collaboration tools (Microsoft Teams, Microsoft Town Hall, CISCO Webex) and audio/video streaming software.
Provide recommendations and expertise on collaboration tools and video streaming software.
Design and implement new hardware and software configurations for video teleconferencing and telecommunications/multimedia equipment
Identify, isolate and classify network faults identified either manually or via available network management tools.
Assist with setting up Audio/Video for in person and/or hybrid events to include providing user training and support
Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software and tracking to completion.
Provide extensive troubleshooting and testing of video conferencing audiovisual equipment (multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.)
Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks.
Document incidents, including opening case, updating with current status and timely closure.
Test, configuration, and troubleshooting of IP networks in support of videoconferencing and A/V equipment
Coordinate and schedule equipment and software testing and pre-checks in advance of VIP and high visibility events
Recommends customer service and IT process support enhancements, researching and recommending new technologies and procedures
Self-motivated and proactive - able to work independently and identify opportunities and develop new ideas for efficiencies
Able to plan and prioritize workload to ensure objectives and tickets are achieved on time.
Install, configure, and maintain AV equipment including displays, digital signage, microphones, speakers, DSPs, cameras, and control systems.
Maintain accurate maintenance records, asset inventories, and service documentation.
Verify proper operation of Microsoft Teams Rooms, collaboration platforms, and network-connected AV devices.
Coordinate warranty repairs, vendor support activities, and replacement of end-of-life equipment.
Ensure AV systems comply with organizational standards, security requirements, and configuration baselines.
Troubleshoot sand resolves technical issues as they occur.
Provides basic system administration training to technical users.
Prepares for on-site installations by reviewing site requirements.
Obtains software and reviews relevant documentation prior to visiting customer sites.
Provides technical support for end user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies
Stages the installation and upgrades in a lab environment prior to the site visit when necessary.
Qualifications:
Required:
Top Secret/SCI required
Ability to obtain/maintain EOD Suitability Clearance
Typically has a University Degree (BA/BS) + 10 years of related experience or minimum 16 years of related work experience.
Background in supporting WIN 11 OS, O365 products, , systems analysis, network or software design/administration, requirements analysis, or systems/applications software development.
Previous experience using ITSM tools for ticket tracking
Strong troubleshooting of audio signal flow, and video distribution technologies.
Ability to transport and set up AV equipment as needed.
Ability to conduct research into PC and software issues and products as required
Experience with Active Directory/Intune
Desired:
Familiarity with using ServiceNow
Experience supporting organization senior staff (e.g. VIPs)
ITIL v4 Foundations
HDI Desktop Support Technician
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range :
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$66,400 - $139,600
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
