Customer Service

QPS EMPLOYMENT GROUP • Sturtevant, WI • 3h ago

JOB REQUIREMENTS: - Receives and processes both domestic and international orders in company-based ERP system - Determines product availability, pricing, and delivery methods, understanding special customer requirements; checks for accuracy and completeness, and communicates with customers regularly - Works with multiple departments such as Supply Chain, Planning, Quality, and the Warehousing teams to resolve any customer issues - Fields and owns Customer related product issues/Customer Service Requests (CSRs) by gathering the relevant information from the customer, assigning responsible parties for the specific issue the customer needs resolution for. Communicates actions to customer where appropriate - Develops and maintain cross-functional partnerships for all upstream and downstream teams to identify improvement opportunities and implement successful change - Updates customer specific data in company-based ERP System and other systems to ensure accuracy in customer information - Fields requests to appropriate teams or affiliate plants - AR tasks including daily customer invoicing, collection of past due invoices, assisting accounting in rectifying customer account as needed - Participating in and completing monthly trainings as required - Submitting Samples and Documentation requests on behalf of Sales as needed ** OTHER EXPERIENCE AND QUALIFICATIONS: - Bachelor\'s Degree or 1-2 years equivalent experience preferred - Ability to read, write and speak English and Spanish fluently. Ability to speak Portuguese is a benefit - Working knowledge of logistics and manufacturing processes - Possesses a working knowledge in Microsoft Office programs, SAP and Batch Master - Ability to perform conversion calculations with units of measure, money, and other basic math functions as needed - Excellent interpersonal skills - Communicates effectively with the ability to ask the pertinent question(s) to determine customer needs - Ability to work effectively within a team environment and collaborate on issues - Familiarity with delivery schedules, routing, incoterms and carriers preferred - Proven lean process improvement mindset - Ability to flex and adapt to change - Food industry knowledge a plus ** APPLICATION INSTRUCTIONS: E-Mail a Rsum: racine@qpsemployment.com Apply Online: https://jobs.qpsemployment.com/jobs/822346 This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.

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