Administrative Technician III - Treasury - Akron FirstEnergy Headquarters

FirstEnergy Corp • Akron, OH • 1d ago

JOB DESCRIPTION

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

The position can be located in FE Territories; WV, MD, OH, PA.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests. Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

https://secure.eei.org/eeitests/onlineproducts/Login.aspx

Practice tests provide sample questions and detailed discussions of the correct answers. It's important to take the practice test as you would the actual one, with similar intensity and concentration. You must have Adobe Acrobat Reader on your computer.

Note: EEI website does not allow access to actual tests. Testing is held at various locations throughout our service territory based on where the job is located.

The Administrative Tech II supports the Treasury Department of FirstEnergy within the Accounts Payable group, performing analysis, processing transactions, and communicating with internal and external customers to resolve issues and ensure efficient operations.

Responsibilities include:

Provide help desk support for both internal and external customers, ensuring timely resolution of issues.

Provide professional, clear, and fact-based communication to internal and external customers via verbal and written channels, supporting issue resolution and operational efficiency.

Deliver excellent customer service by investigating and resolving issues reported through the Help Desk or directly by business clients at all organizational levels, both internal and external.

Review of Supplier accounts within SAP and Coupa to resolve customer issues

Learning and understanding the business processes associated with supported applications.

Offering ideas and suggestions and working to improve processes within Accounts Payable and bringing assigned project to completion.

Process credits and vendor payments

Ensure compliance with industry regulations and standards and all FE policies and procedures.

Working with IT to ensure solutions.

Consistently delivering high quality results.

Developing effective working relationships with employees at all levels of FirstEnergy

Demonstrating a questioning attitude while maintaining commitment to the overall success of the team

Qualifications

Relevant work experience includes but is not limited to a working

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