IT Systems Specialist

PMI ENTERTAINMENT GROUP • Green Bay, WI • 1h ago

JOB REQUIREMENTS: Description Department: Information Technology Reports
to: IT Director Supervises Others: No DOL Status: Full-Time Exemption
Status: Salaried; Exempt General Summary: This role is responsible for
troubleshooting system issues, providing technical support to users,
developing operating procedures, and recommending system enhancements to
improve performance and support seamless event operations. The position
identifies and promotes best practices by facilitating effective
communication between end users and system vendors. Job Duties:
Demonstrates and embodies the PMI Entertainment Group Culture and
Customer Service values. Delivers training to staff members on system
functionality based on the employee role and system. Proactively assists
other staff members to use hardware and software more effectively.
Investigates new technology and assists with implementing systems that
improve efficiency and usability for end-users. Analyzes all company
software to develop SOP\'s and best practices in programs to include,
but not limited to event management system, point of sale systems, and
inventory systems. Provides IT support for retail and food and beverage
point of sale systems, including hardware, software, and next generation
ordering solutions. Completes training on the company-owned event
management system and serves as the system administrator. This includes
setting up registrations, assisting with exhibitor portals and updating
price lists. Stay up to date on all upgrades/system releases and test
the systems before upgrades are released. Guides team members to achieve
greater utilization of company owned software and systems. Works with
vendors to procure hardware, software, and support services Maintains
system security and integrity and user profiles. Presents solutions to
the Director of IT regarding workflow challenges, software enhancements,
or required upgrades to company-owned systems. Collaborates with
supervisors and department leads to streamline processes and special
projects. Creates/writes reports as requested. Maintains documentation
for existing and new systems. Coordinates and assigns tasks to
co-workers within a work unit or project. Resolves routine questions and
problems and sets project deadlines. Responsible for following,
observing, and participating in all Company related safety programs,
procedures, and training sessions, as well as reporting potentially
unsafe procedures. Maintains knowledge of new developments in the field
by attending related educational programs, seminars, webinars and other
educational courses. Assists in other IT areas as necessary.
Participates in on-site rotation for event support Other duties as
assigned by supervisor. Qualifications Knowledge, Skills and Abilities
Required: Knowledge of information technology at a level normally
acquired through completion of an associate degree in computer science.
Two to four years of relevant professional experience is preferred.
Interpersonal skills required to communicate effectively with all levels
of company personnel. Able to learn various ERP systems. Able to make
system recommendations. Able to write processes and procedures. Must be
able to meet deadlines. Must be able to multi-task as there can be many
interruptions in the day. Previous experience utilizing Microsoft Office
is required. Requires the ability to maintain confidentiality of company
records. Detail oriented, professional attitude. Possess strong
organizational and time management skills with little supervision.
Ability to interact with employees and vendors in a professional manner.
Ability to work independently and with a team in a fast-paced and
high-volume environment with emphasis on accuracy and timeliness.
Ability to give, receive and analyze information, formulate work plans,
prepare written materials, and articulate goals and action plans.
Requires excellent interpersonal skills. Evening,weekend, and holiday
hours will be required PMI Entertainment Group is an Affirmative Action,
Equal Opportunity Employer *** APPLICATION INSTRUCTIONS: Mail a
Rsum: PMI Entertainment Group 1901 S. Oneida Street Green Bay, WI 54304
E-Mail a Rsum: Kristy.Janiak@pmiwi.com Fax a Rsum: 920-405-1268 Other:
Mail, fax, or email resume to: PMI Entertainment Group Attn: Human
Resources Coordinator 1901 S. Oneida Street Green Bay, WI 54304 or fax
to: (920) 494-5566

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