Customer Service Lead

C&S Wholesale Grocers, Inc. • Traverse City, MI • 2h ago

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers.

Ready to contribute to the success of our food solutions company? Apply now!

Location:

905 E 8th Street - Traverse City, Michigan 49684

Position Summary:

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Here's what you'll do:

Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.

Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.

Knowledgeable of product locations in the store.

Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.

Train others to perform all department activities and functions.

Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.

Handle spoiled/damaged products per established guidelines.

Maintain a clean, attractive and well stocked department.

Follow all PPE and Safety Guidelines

Follow all Food Safety and Cleaning Expectations

Follow Guest Experience Guidelines

May be assigned tasks in other departments based on customer experience need

Additional responsibilities may be assigned as needed

Here's what you'll need:

High school graduate or equivalent (GED)

Proficient Computer (email, spreadsheets, etc)

Ability to read, write, comprehend, and interpret documents

Accounting/Bookkeeping skills

Interpret/Analyze Financials

Develop/ Manage Budgets

Delegate/Direct/Implement

Suggestive Selling/Knowledge of Products

Detail Oriented

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.

Company: Family Fare

Job Area: Retail

Job Family: Retail Stores

Job Type: Full time

Req ID: R90543

Similar Jobs

Environmental Services Department Manager

Healthcare Services Group, Inc. • Traverse City, MI • 3w ago

Management & Administrative

Overview Role: Environmental Services Department Manager Join Healthcare Services Group (HCSG) as an Account Manager, leading housekeeping, laundry, and floor care teams in a long-term care facility. At HCSG, we are pass...

3w ago

Go to Apply

Service Associate

C&S Wholesale Grocers, Inc. • Traverse City, MI • 4w ago

Management & Administrative

4w ago

Go to Apply

Account Representative

Crown Equipment Corporation • Traverse City, MI • 2h ago

Sales & Marketing

Account Representative Location: Traverse City, MI, US, 49684 Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 1...

2h ago

Go to Apply

Account Representative I

Motion Industries • Traverse City, MI • 2h ago

Sales & Marketing

Traverse City, MI, USA Full time R26_0000032129 Account Representative I SUMMARY: The Account Representative I is primarily responsible for building or expanding their book of business through converting competitors' bus...

2h ago

Go to Apply

Engineering Summer Intern - Traverse City, MI

Wade Trim • Traverse City, MI • 2w ago

IT & Engineering

What We Offer: Employee Resource Groups and Programs offered include the Young Professionals Group, Women at Wade Trim, Diversity, Equity and Inclusion, Professional Development, Leadership Development, Mentor Program, S...

2w ago

Go to Apply

Machine Operator - Day Shift

The ESAB Group Inc. • Traverse City, MI • 2w ago

Manufacturing & Warehouse

Job Description: This is more than just a job-it's a chance to build skills, earn steady income, and be part of a company that supports industries worldwide. What Sets This Job Apart $19/Hour + more as you gain experienc...

2w ago

Go to Apply

Machine Operator - Nights

The ESAB Group Inc. • Traverse City, MI • 2w ago

Manufacturing & Warehouse

Job Description: Looking for a stable, hands-on job with a consistent schedule and long weekends? At ESAB, we're hiring Machine Operators / Wire Spoolers to join our team in Traverse City. This is more than just a job-it...

2w ago

Go to Apply

RECYCLING TECHNICIAN/CONSTRUCTION

Bay Area Recycling for Charities • Traverse City, MI • 3w ago

Trucking & Construction

LOOKING TO HIRE A RECYCLING TECHNICIAN IN THE KALEVA AREA. CUTTING, SORTING, BALING ALL RECYCLABLES. CARDBOARD/PLASTICS/MATTRESS'. MUST BE ABLE TO LIFT 35 LBS, STAND FOR LONG PERIODS OF TIME. LOOKING FOR SOMEONE WHO IA M...

3w ago

Go to Apply

Entry Level Fabricator

Midwest Air Product Company Inc • Traverse City, MI • 3w ago

Entry-Level Fabricator {#entry-level-fabricator dir="ltr"} Midwest Air Products Co., Inc. (Mapco) Traverse City, MI Full-time 4-day work week. Fully paid health insurance. No experience needed. We'll teach you PVC weldin...

3w ago

Go to Apply

Machine Operator/Wire Spooler - Days

The ESAB Group, Inc., d/b/a AlcoTec Wire • Traverse City, MI • 3w ago

Manufacturing & Warehouse

Looking for a stable, hands-on job with a consistent schedule and long weekends? At ESAB, we're hiring Machine Operators / Wire Spoolers to join our team in Traverse City. This is more than just a job---it's a chance to...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)