Hybrid
Home Office, 225 Varick Street Suite 301, New York, NY 10014
Full time
JR13764
Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Job Summary
Reporting to the VP of Brand Marketing, this role leads the strategic development and creative execution of integrated brand and product campaigns. The Senior Manager turns business goals, guest insight, and brand strategy into sharp, inspiring briefs; guides agency and internal creative teams from idea through final production/execution; and ensures every campaign is expressed cohesively cross-functionally, across paid media, social, hospitality, merchandising, culinary, and other guest touchpoints.
What You'll Own
Campaign strategy and briefing: Translate business priorities, audience insight, and brand strategy into clear campaign strategies and exceptional creative briefs with a focused problem to solve, a motivating idea, and actionable channel guidance.
Creative and agency leadership: Lead external agency partners and internal creative teams through briefing, work sessions, reviews, feedback, and decision-making. Raise the strategic and creative bar while keeping teams focused on the core campaign idea.
Integrated campaign orchestration: Unify paid media, social, hospitality, merchandising, culinary, PR, growth, regional, and other partners around one campaign strategy. Clarify how the idea should flex by channel without losing its meaning or distinctiveness.
Asset delivery and media readiness: Own the end-to-end creative workstream, from the integrated asset plan and production calendar through approvals, quality control, trafficking readiness, and on-time delivery of final assets and specifications to media partners.
Brand stewardship: Apply and protect Shake Shack's brand positioning and standards across campaign ideas, partnerships, and creative outputs, ensuring the work is recognizable, relevant, and consistent.
Performance learning: Partner with media, growth, research, and analytics teams to define success measures, review campaign performance, and turn results into clear implications for future briefs and creative development.
Budget Management: Working to process POs, Invoice and set-up vendors within Workday
How You'll Work
Create alignment early by defining the campaign idea, roles, decisions, milestones, dependencies, and approval path before execution begins
Build practical, visible workflows that give internal teams, agencies, and leaders a shared view of priorities, timing, feedback, risks, and next steps
Anticipate roadblocks, close gaps, and move decisions forward without waiting to be asked
Balance strategic ambition with delivery discipline, knowing when to push the work and when to simplify to protect quality, timing, and impact
Communicate clearly and concisely in briefs, creative feedback, status updates, presentations, and executive discussions.
Operate as a collaborative integrator across teams. This role does not own the total go-to-market plan, but is accountable for ensuring the campaign idea is understood and powerfully expressed across every relevant channel and asset
Confident and comfortable securing cross-functional approvals from legal, operations, regional and more.
What You Bring
6-8 years of experience in integrated brand marketing, campaign strategy, account management, or a closely related discipline.
A mix of in-house brand experience and agency experience is strongly preferred, with agency account management experience particularly valuable
A track record of writing strategically sharp, creatively inspiring briefs that lead to effective integrated work.
Experience leading creative and campaign agencies, including briefing, scope and timeline management, feedback, stakeholder alignment, and final delivery
Fluency in integrated campaign development and production across paid media, digital, social, experiential or hospitality, merchandising, and partner channels
Exceptional project leadership and operational judgment, with the ability to manage multiple complex campaigns, dependencies, and deliverables at once
Strong cross-functional influence and facilitation skills, including the ability to create clarity, surface tradeoffs, and bring different teams to a decision.
A proactive, low-ego working style with high standards, strong follow-through, and comfort operating in a fast-moving environment.
Excellent written, verbal, and presentation skills
Passion for culture, food, hospitality, and building brands people want to be part of.
What Success Looks Like
Sharper starts: Every campaign begins with a brief that creates focus, inspires strong creative work, and reduces downstream ambiguity
One idea, many expressions: Cross-functional teams align around a single idea, then execute it in channel-right ways that still feel unmistakably connected
Confident delivery: Agencies and internal teams know what is needed, when decisions happen, and how assets move from concept to approved, media-ready delivery.
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
*Eligibility criteria applies
Pay Range - $142,100.00 - $190,350.00
Click the "Apply" button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built...and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
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Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. You'll learn lifelong skills and be empowered to make a positive impact-on our business, restaurants, and communities-all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we're committed to always doing the right thing. Our teams are the core of what we do and what we stand for-supporting them is part of our DNA. We'll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn't just preached, it's how we do things every day.
Behind every elevated experience is our Team Members and culture of Enlightened Hospitality! We strive to foster a culture that is welcoming, inclusive and allows our Team Members to grow. See why it's worth it to work at Shake Shack.
We are committed to developing future leaders here at Shake Shack. We provide our team members with the tools, resources, and learning opportunities they need to succeed and to grow. Watch this video to explore the possibilities for your career at Shake Shack.
At Shake Shack not only do we Stand for Something Good, but we want YOU to! We are proud to have received recognition for our Inclusive Policies & Practices four years in a row and counting! With numerous employee led resource groups, mentorship pairings, and career-growth opportunities to fit your aspirations, we are confident you'll find your place here to thrive as your authentic self.
