Working Title: Membership Specialist
Job Class: Office and Administrative Specialist, Intermediate
Agency: Minnesota Zoological Garden
Job ID : 97147
Location : Apple Valley
Telework Eligible : No
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 09/25/2026
Closing Date : 10/8/2026
Hiring Agency/Seniority Unit : Minnesota Zoological Garden / Zoological Gardens-AFSCME
Division/Unit : Strategy & Engagement / Sales Box Office & Membership / Membership
Work Shift/Work Hours : Day Shift; 8:30 A.M. - 4:00 P.M.; plus occasional event, weekend coverage based on business needs.
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
Classified Status : Classified
Bargaining Unit/Union : 206 - Clerical/AFSCME
Work Area : All others
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position supports all the administrative processes to maintain and elevate the membership program including sales, member card processing, data management, reporting and customer service. This position is also responsible for maintaining zoo-to-member relationships and engagement through excellent customer service, responding to member concerns and ensuring excellent members experiences that highlight our mission of connecting people to animals and the natural world. As part of the marketing, communications, events and membership team, this position supports a collaborative team operation through cross training and multi functional tasks.
Duties include but are not limited to:
Operates the office administration of the Minnesota Zoo Membership Program. The membership program is fluctuating household count of over thirty-five-thousand-member households and generating over six million in revenue annually. revenue annually.
Sells and promotes the Minnesota Zoo membership program while strengthening the membership to donor pipeline and enhance member engagement through supporting the zoo's mission
Maintain data integrity through proper data entry, serve as a knowledgeable source of CRM functionality to ensure updated constituent records and ability to recover necessary reporting from CRM and other data sources. Provides support across the Sales, Box Office and Membership team through cross-training and multifunctional support measures.
Minimum Qualifications
The following qualifications are required of all applicants seeking consideration for this position. Only applicants whose application materials clearly demonstrate fulfillment of each of these minimum qualifications will be considered for the position. To ensure accurate evaluation, your resume must clearly describe your experience in the required areas. For each job, include whether it was full-time, part-time, or intermittent/on-call; how many hours per week you worked; and the month and year you started and ended.
Customer service skills sufficient to provide complicated information and/or assistance to varied and diverse clients and guests and others in a courteous, professional, and respectful in stressful situations with deadlines.
Computer skills using word processing, spreadsheets, database, and email applications sufficient to prepare, create, format, edit, print, save and/or attach a variety of documents, including emails, member communications, internal and external notifications, etc. in an efficient and timely manner.
Skills in math sufficient to make change, compute account balances and amounts owed, and solve applied/practical problems requiring choice and sequence of arithmetic operations.
Data processing and data entry with minimum errors and independency
Ability to organize multiple tasks simultaneously and meet deadlines.
Ability to handle difficult or complex problems and resolve customer complaints or concerns tactfully and thoroughly.
English sufficient to speak, read, understand, and respond to spoken and written communications appropriately to questions from clients, guests, vendors, and other staff effectively and courteously.
Preferred Qualifications
Ability to learn and possess a thorough understanding of Minnesota Zoo membership and sales programs, procedures, products and benefits.
Ability to attend to details sufficient to achieve thoroughness and accuracy when accomplishing tasks.
Experience working with CRM and/or POV systems.
Experience working with Microsoft Office Suite products (Word, Excel, Outlook).
Basic knowledge of sales and record keeping procedures.
Demonstrated ability to maintain a work environment that respects and values differences, diversity and promotes consistent and cohesive teamwork and team-minded work environment.
Fluent in a second language, such as Spanish, Hmong, ASL, etc.
Physical Requirements
Ability to work flexible shifts including days, evenings, and weekends.
Ability to learn multiple tasks.
Ability to work and respond quickly.
Manual dexterity sufficient to operate a computer keypad, use credit card readers, distribute materials, etc.
Ability to stand and/or sit for long periods of time.
Ability to move up to 20 pounds on an occasional basis.
Additional Requirements
Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
It is policy of the Minnesota Zoo that all candidates submit to a background check prior to employment. The background check may consist of the following components:
Conflict of Interest Review
Criminal History Check including fingerprinting
Education Verification
Employment Reference / Records Check
License / Certification Verification
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
