Customer Service Representative - Evansville, IN

MAXIMUS • Evansville, IN • 1d ago

Maximus is looking for an Eligibility Specialist who is passionate about helping individuals access essential services and resources. In this role, you will review applications, determine eligibility, educate clients on program requirements, and support participants throughout the enrollment process. The ideal candidate is customer-focused, detail-oriented, and committed to providing exceptional service while ensuring compliance with program guidelines and eligibility requirements.

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving?high?volume,?often?back-to-back,?inbound?calls?about?Medicaid,?Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs.?CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls,?a Customer Service Rep?is expected?to?also process applications and complete case maintenance activities such as changes to cases in the State eligibility system.??

Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The?Customer Service Representative?is?responsible?for?taking?inbound?calls?from?Medicaid,?SNAP,?and?TANF applicants, recipients, and other members of the community.

Position Details & Benefits Package:

Location: Onsite - Evansville, IN

Operating Hours: 7:00 AM - 5:30 PM, Mon-Fri

Base rate $18.00/hr

Career development and promotional opportunities

Competitive Compensation - Bonuses based on performance included!

Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

Tuition Reimbursement - Invest in your ongoing education and development.

Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.

Validate and calculate income, assess eligibility, and manage case referrals.

Engage regularly with program participants on a daily basis.

Potentially educate clients on fundamental program services and eligibility prerequisites.

Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.

Fulfill additional responsibilities as delegated by Management.

Minimum Requirements

'- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

'- Prior experience working on the Indiana Eligibility Program within the last year.

Ability to handle complex service inquiries via telephone.

Strong critical thinking and problem-solving skills.

Moderate difficulty assignments requiring judgment and issue resolution.

Understanding of work implications and ability to recommend solutions.

Accurate data entry (40 keystrokes/minute), strong interpersonal skills.

Positive relationship-building with customers and state eligibility consultants.

Attention to detail; excellent organizational, verbal, and written communication skills.

Comfortable in a fast-paced, deadline-oriented environment.

Capable of executing many complex tasks simultaneously.

Team player with the ability to work independently.

Ability to remain stationary for an extended period.

Preferred Skills and Qualifications

Some college or a college degree.?

2+ years of relevant professional experience.?

Proven customer support or Client Service Representative experience.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$18

Maximum Salary

$18

MAXIMUS

Go to Apply

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