Executive Travel Scheduler
Charlotte, North Carolina;Atlanta, Georgia; Jacksonville, Florida; Plano, Texas
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for managing executive travel scheduling and reservations of commercial flights using Sabre. Key responsibilities include the successful design, delivery and communication of travel schedules. Job expectations include supporting multiple internal and external stakeholders to Bank of America and delivering a safe and quality travel experience for employees.
This role requires evening and weekend support on a rotational schedule
Responsibilities:
Coordinates all travel arrangements for employees including scheduling, updating and canceling
Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and hotel accommodation, using (GDS) - Native Sabre in coordination with Corporate Aviation
Acts as primary contact for employee travel related inquires
Communicates timely updates, changes and needs of employees
Follows all policy and procedures as outlined by Bank of America corporate travel
Operate productively and efficiently using modern travel tools and technology
Interact and provide direct support to senior management of the bank to assist with the scheduling/coordinating of future travel requests
Provide consultative advice, solutions, and recommendations ensuring adherence to the expense standard
Aligning with all legal standard requirements, which include required training, compliance, and sanctions
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review performance to check on and improve performance
Handle the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging, or email servicing platforms
Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as customer satisfaction, and key efficiency metrics
Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
Review and reconfirm Executive Travel reservations/PNR for ticketing, quality/accuracy, client critical issues, vendor services, or lowest fare
Required Qualifications
3+ years experience working with Native Sabre or other GDS system
Prior experience in Business (Corporate) Travel or supporting executive travel needs/requests
Experience working in a high-touch service environment and providing White Gloved client service where performance is measured
Demonstrated learning agility and ability to act on constructive feedback
Be a self-starter, and self-motivated with exceptional judgment skill to exceed in a high-pressure environment
Knowledge and/or experience of:
Booking of Air, rail, hotel, car/transportation needs
Calculating and Processing exchanges
Understanding of fares and ticketing rules, for car, air, and hotel travel
Strong attention to detail and be able to problem solve critical issues. Be able to make critical decisions quickly and effectively
Ability to research and resolve customer service and traveler issues independently and /or with supplier
Possess understanding of travel trends and industry standard processes
Polished oral and written communication skills. Be able to communicate effectively with senior management
Thorough - Act with integrity, and deal sensitively with personal and confidential traveler information
Problem Solving, with a process improvement attitude
Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting, and adapting to change quickly and expertly
Strong MS office experiences (Word, Excel, PowerPoint)
Effective planning and organization skills
Desired Qualifications:
Ability to positively influence team and peers
Skills:
Attention to Detail
Customer and Client Focus
Decision Making
Prioritization
Written Communications
Critical Thinking
Data Collection and Entry
Innovative Thinking
Policies, Procedures, and Guidelines Management
Relationship Building
Active Listening
Adaptability
Business Operations Management
Issue Management
Problem Solving
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) " poster.
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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