Marketing Operations Manager

FranklinCovey • Boston, MA • 2h ago

We give strategy the human edge.

FranklinCovey (NYSE: FC ) is the world's most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.

To learn more, visit franklincovey.com

Title: Marketing Operations Manager

Global Payroll Title: Marketing Operations Manager

Division & Department: Marketing Operations

Status: Full-Time Exempt

Reports to: Director, Marketing Operations

Location: Remote - Anywhere in the contiguous United States (Preferred location in UT)

Compensation: Anticipated compensation for this position is $89-116k*.

Date Posted: 09/18/2026

Job Summary**

The Marketing Operations Manager owns lead and contact strategy and the day-to-day operations that turn marketing activity into clean, measurable pipeline-spanning lead scoring, funnel and lifecycle management, campaign and event operations, and pipeline reporting, with hands-on ownership of the assigned areas of the business. This role ensures leads are captured, scored, and measured accurately from first touch through to sales-accepted pipeline, and serves as a key marketing operations point of contact for Salesforce, keeping data, campaigns, and processes aligned across marketing and sales.

Essential Job Functions

Lead & Contact Strategy: Own cross-division lead and contact strategy, defining how records are structured, segmented, and prioritized to support marketing and sales motions.

Marketing Operations: Manage lead scoring optimization, campaign operations, and event roster reconciliation for the assigned areas of the business.

Funnel & Lifecycle Management: Own full-funnel management, lead lifecycle operations, and nurture program execution to ensure leads progress cleanly from marketing to sales.

Event Data Capture: Own event lead-capture tooling, including data enrichment, integration, Salesforce synchronization, troubleshooting, and reporting to ensure event data flows cleanly into the CRM.

Salesforce Operations: Serve as a marketing operations point of contact for Salesforce by managing the request queue, coordinating with Business Transformation and Operations, and communicating process changes across Marketing and Operations.

Enablement & Change Management: Build SOPs, rollout communications, and field training for lead strategies, outbound list additions, and process and flow changes to drive adoption of new tools and workflows.

Basic Qualifications

Bachelor's degree in Marketing, Operations, or a directly related field

5+ years of marketing operations, revenue operations, or related experience

Preferred Skills & Experience

Hands-on Salesforce administration and CRM operations experience, including managing requests and queues, integrations, and data flow

Experience with funnel and lifecycle operations (MQL/SAL/SQL and nurture) across marketing automation and CRM systems

Strong analytical skills with experience in pipeline, attribution, and marketing performance reporting

Experience building process documentation (SOPs) and delivering field enablement and training

Strong written and verbal communication and cross-functional collaboration skills, with the ability to manage multiple projects and priorities in a fast-paced environment

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For an overview of our Interview Process, please visit https://www.franklincovey.com/about/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

Direct Reasonable Accommodation requests to accommodations@franklincovey.com.

For our Privacy Policy, please visit https://www.franklincovey.com/privacy.

LI-Remote

LI-CL1

Similar Jobs

Physical AI Industry Solutions Manager

Intel • Boxborough, MA • 42min ago

Management & Administrative

Job Details: Job Description: Intel is shaping the future of technology to help create a better future for the entire world. Our work in pushing forward fields like AI, analytics, and cloud-to-edge technology is at the h...

42min ago

Go to Apply

Armed Security Officer State Building

Allied Universal • Braintree, MA • 1h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

1h ago

Go to Apply

Security Officer State Site Screener

Allied Universal • Boston, MA • 1h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1h ago

Go to Apply

Security Officer State Site Patrol

Allied Universal • Boston, MA • 1h ago

Management & Administrative

1h ago

Go to Apply

Security Officer State Office Screening

Allied Universal • Boston, MA • 1h ago

Management & Administrative

1h ago

Go to Apply

Security Officer State Department

Allied Universal • Boston, MA • 1h ago

Management & Administrative

1h ago

Go to Apply

Chief Compliance Officer (Administrator IX)

State of Massachusetts • Quincy, MA • 1h ago

Management & Administrative

Position Summary The Registry of Motor Vehicles administers a variety of licensing credentialing, vehicle registration credentialing and public safety-related functions and services. The Chief Compliance Officer (CCO) is...

1h ago

Go to Apply

Market Development Manager

Generac Power Systems • Boston, MA • 2h ago

Management & Administrative

Remote South Portland, ME - USA Hartford, CT - USA Boston, MA - USA Full time JR16938 We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned...

2h ago

Go to Apply

Product Marketing Manager

Cengage Group • Boston, MA • 2h ago

Management & Administrative

Florida, USA United States Full time R2026-1185 We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We a...

2h ago

Go to Apply

Sr Associate, Product Manager

Capital One • Cambridge, MA • 4h ago

Management & Administrative

Sr Associate, Product Manager Product Management The Finance Products & Data Solutions (FPDS) organization leads a portfolio of business-critical products that transform how Capital One operates, supporting the broad...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)