Account Manager

Crane Worldwide Logistics • Irving, TX • 53min ago

Description

Essential Job Functions

Manage assigned accounts including all communication to and from customers on a daily basis and be available to the respond and resolve escalations

Develop relationships within the Crane Worldwide network to uncover needs for truckload capacity solutions

Communicate needs for solutions with peers and assist in the development of the solution

Work as intermediary for communication between customers and peers to meet customer expectations

Collaborate with peers and utilize tools provided to generate pricing / quoting responses

Work with Operations Associates to provide tracking information as requested by the customer

Escalate all issues with a shipment immediately to the customer to insure prompt resolution (which may include nights and weekends)

Manage all customer requests and follow up to insure that the customer needs are met

Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements

Transmit all pre-alerts to the customer for all shipments

Send all required reports to customer on a daily, monthly or quarterly basis as required

Responsible for managing customer generated reports and assuring accuracy

Other Skills & Abilities

Excellent written and verbal communication skills

Demonstrates effective negotiation and closing techniques

General understanding of the truckload industry to include equipment @types, carrier capabilities, pricing and regulations

Strong understanding of US Geography

Excellent organizational and problem solving skills

Proficient in Microsoft Excel

Works well in a team environment

Physical Requirements

Talking, hearing and using hands to operate computer equipment

Vision abilities required by this job include close vision and the ability to adjust focus

Education & Experience

High school diploma or GED/Bachelor's degree preferred

Minimum 3 to 5 years' transportation experience or combination experience and education (brokerage experience strongly preferred)

Experience utilizing industry capacity / pricing boards (DAT, GetLoaded, Truckstop, etc.)

Experience operating a Transportation Management System

Certifications

Professional certification may be required in some areas.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

Quarterly Incentive Plan

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement for education related to your job

Employee Referral Bonuses

Employee Recognition and Rewards Program

Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

Employee Discounts

Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Go to Apply

Sales Account Manager - Fort Worth

Burkhart • Dallas, TX • 15h ago

Management & Administrative

We are looking for a Sales Account Manager based out of our branch office in Dallas, TX covering the Fort Worth and surrounding areas. What's in it for you? Competitive base salary of $70k - $80k plus 25% commission. Com...

15h ago

Go to Apply

Dallas/Fort Worth-Direct Sales - Territory Training & Sales Manager

ClearCaptions LLC • Dallas, TX • 16h ago

Management & Administrative

Do you enjoy working with and are passionate about helping Seniors? We are looking for a customer-centric, social individual who enjoys interacting with and helping Seniors. The Territory Training & Sales Manager wil...

16h ago

Go to Apply

Manager Regional Sales

C.H. Robinson • Plano, TX • 16h ago

Management & Administrative

In Office Plano, TX United States of America Atlanta, GA United States of America Conshohocken, PA United States of America Phoenix, AZ United States of America Chicago, IL United States of America Eden Prairie, MN Unite...

16h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)