RemoteCSHub
TX - Austin
Full time
R0055668
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
This is a Hybrid role, three days in office/client visits and two days remote
This position is responsible for ensuring continued and increased growth by negotiating renewals or selling products and services to existing customers, including Hospital clients, understanding customer needs, and providing customer support. Ability to travel.
Manage block of existing accounts to meet retention targets.
Identify customer insurance needs and service needs and successfully meet those needs.
Establish and maintain an excellent working relationship with existing accounts.
Act as point of contact for issues/concerns and serve as liaison between the company and other principals in resolving inquiries regarding all issues of concern.
Block of accounts will include Hospital accounts which have unique needs and custom requirements that necessitate out of the box thinking, research of requested capabilities, complex problem solving and development of creative solutions.
Analyze utilization reports to determine best mix of products to meet customer needs.
Work closely with internal departments to provide answers and service to customers.
Maintain current knowledge of HCSC products, services, systems, and processes.
Maintain knowledge of competitor's products and insurance trends.
Communicate and interact effectively and professionally with co-workers, management, customers, etc. along with internal provider teams
Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
Maintain complete confidentiality of company business.
Maintain effective communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested by the appropriate Marketing Manager.
JOB REQUIREMENTS :
Must have General Lines Agent - Life, Health, and HMO license or obtain General Lines Agent - Life, Health, and HMO license within required time frame per state regulations.
2 years as a group health insurance account executive OR 6 years experience in group health claims processing, customer service, claims-related, and/or sales and thorough knowledge of managed health care products (PPO, HMO) processes and trends OR Bachelor degree and 3 years customer service/account management experience with thorough knowledge of managed health care products.
2 years in a position which require decision making, initiative, and self-direction.
Customer Service oriented; detail oriented.
Ability and willingness to travel including overnight stays.
Experience addressing customer needs and building customer relations.
Experience analyzing reports, determining product mix for customers, and analyzing financial information.
Written and verbal communications skills, negotiation skills, and presentation skills.
PREFERRED JOB REQUIREMENTS :
Bachelor Degree.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range
$56,900.00 - $85,300.00
Exact compensation may vary based on skills, experience, and location.
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For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.
Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.
HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.
If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.
Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.
Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas,
Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association
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